About this role
The Senior Platform Specialist is responsible for supporting the athenaOne applications for use by Privia Medical Group clinicians. The Senior Platform Specialist will work closely with end-users and the Privia Clinical IT team to understand functional business requirements, configure and customize athenaOne content to support these needs and be the subject matter expert in athenaOne functionality. The primary responsibilities of this role will be to manage and resolve complex issues, lead initiatives, and ensure the success of a variety of complex projects.
Issues Management
Act as a Clinical Informatics subject matter expert in assisting users to improve efficiencies with the technologies supporting athenaNetDocument, track, and take appropriate actions to close or escalate athenaNet related issues in a timely mannerAssist with testing and troubleshooting all aspects of athenaNetComplex issue management and highest-tier issue supportProvide remote support to assist with EHR issues when neededManage CRM queue to follow SLA parameters
Project Management
Owns Medium/Large ProjectsLead project planning sessionsManage project progressManage relationship w/ clients & stakeholdersSupport data collection related to system configurationIdentify opportunities to coordinate with PMO
Platform Management
Maintain up-to-date knowledge of the athenaNet software applicationsMaintain and update platform standards across all marketsSupport testing of athenaNet configurationConfigure and customize athenaOneTeam Management
Train employees, end-users, and new providers on athena functionality to ensure proper utilization of the EHRAssist with ongoing maintenance of internal process documentationProvide oversight and guidance for platform associates and contractor teamsOther Bachelor’s degree in related field, or equivalent work experience preferred 2+ years of clinical and/or managed care experience2+ years experience with EHR configuration and customization, athenaNet strongly preferredUnderstanding of clinical terminologyExperience working in an ambulatory healthcare settingKnowledge of ambulatory healthcare operations including referrals, scheduling, registration, check-in, insurance and patient billing operations, patient encounters,Experience using Google Suite, including Docs, Sheets, Slides, Forms, and Sites or equivalent softwareSolid understanding of healthcare informaticsAnalysis, synthesis, and problem solving skillsFamiliarity with CRM systems and practicesFamiliarity with Project Management systems/toolsProject management experienceExperience communicating with stakeholders at all levels of the organizationResults-drivenSelf directedMulti-tasking skills and planning for prioritizing workload.Customer focusedProblem solverEfficientExcellent telephonic and in person communication skillsStrong interpersonal skillsWillingness to learn and growThe salary range for this role is $72,000.00 to $85,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15% .The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
All your information will be kept confidential according to EEO guidelines.
Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.