About this role
Customer Care Representative Seasonal (May thruOctober)
Monday and Friday 12pm-9pm and Saturday either 9am-6pm or 11am-8pm
Job Summary
The Primo Water Service Representative provides telephone support to Primo Water's retail customers and product consumers. Serves customers by providing product and service information; resolving product and service problems. Bi-lingual Spanish desired, but not required.
Required Skills: Excellent oral and written communication, organizational, and time management. Analytical skills to accurately diagnose and resolve reported issues. Intermediate knowledge in Microsoft Outlook, Word, and Excel. Ability to work independently or as part of a team on multiple tasks and projects.
Customer Service Representative Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Principal Duties and Responsibilities:
Answer inbound calls courteously and professionally.
Reply to consumer email inquiries.
Complete outbound calls as necessary
complete all individually assigned tasks within service level metrics outlined by Customer service supervisor.
Work to maximize customer and consumer satisfaction
Qualification
Assertive ability to troubleshoot and manage difficult situations.
Ability to work in a team environment across functional responsibilities.
Additional information
All your information will be kept confidential according to EEO guidelines.
Company Description:
With 200+ million dollars in revenues, Primo designs, distributes and operates over 26,000 water, ice and specialty beverage vending machines across North America. Primo's sophisticated water treatment; filtration and vending systems provide convenient, low cost access to great-tasting, high quality water and ice. An industry leader with 30+ years of experience. We also provide store use water systems for many retailers allowing them to use the highest quality water in their store processes.
To apply for this position, follow the prompts below and attach a copy of your Resume. Primo
maintains a drug free workplace and is an Equal Opportunity Employer