About this role
We are seeking an enthusiastic, highly organised individual with a passion for creating sales and delivering excellent customer service to join our Group Sales Team. This is a fast-paced role that requires strong time-management skills and the ability to prioritise workloads effectively to maximise productivity.
If you have a natural ability to build rapport with our guests and put a smile on their face that stays with them throughout their stay, then you could be just the person we’re looking for.
Group Sales handles reservations for a wide range of Clubs and Associations. This varied sales role involves providing exceptional customer service, building strong relationships with Group Organisers to secure their reservations, and efficiently managing administration and paperwork. Creating new group business is a key part of this exciting role, and a proven track record in sales is advantageous.
The successful applicant will be hands-on, highly organised, and comfortable managing multiple tasks at pace, ensuring the smooth running of group reservations from initial sale through to the group’s arrival on Resort.
What does the role involve?
• Making group reservations using a computerised reservation system in a fast-paced environment
• Answering group telephone calls, handling enquiries, booking amendments and updates
• Managing administration and paperwork for Group Leaders, using task lists to prioritise workloads and meet deadlines
• Building strong rapport and long-term relationships with Group Organisers
• Welcoming groups on arrival at Resort and ensuring a smooth handover
• Creating and developing sales leads to secure new business
• Attending external exhibitions and travel shows to promote and grow Group Sales
• Assisting with direct sales calls during peak demand
Hours of Work
Part Time, working 32 hours per week over 4/5 days, including a weekend day on a rota basis.Shift Patterns will vary between 9am – 6pm,You also get to blend office and home working seamlessly after full training. We are looking for people who are passionate about selling and, ideally, have previous sales experience. Being highly organised and able to adapt priorities on the go will be essential to succeed in this fast-paced role.
As part of our team, we will offer you …
Free use of Palms Health & Fitness - Gym and Swimming Pool
30% Discount on products in the shop
Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts
Free Team Lunch available daily
An all-year-round position (not seasonal)
Free Parking and on the main Bus Route
Cycle to Work Scheme
10% Discount off all products and treatments within Aphrodite Beauty Salon
Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship
Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort
Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling
Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.