About this role
We are expanding our IT team and are looking for a ServiceNow Developer (ITSM) to support the ongoing implementation and evolution of our ServiceNow platform.
Responsabilities:
Strong knowledge on ITSM modules;Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices;Participate in the implementation of Incident Management, Problem Management, and future applications in ServiceNow;Gather, analyze, and translate business requirements into scalable ServiceNow solutions;Ensure platform configurations remain maintainable, upgrade-friendly, and aligned with ServiceNow standards;Maintain technical and functional documentation to ensure knowledge sharing and platform sustainability;Support end users during the rollout of new functionalities and provide guidance on platform usage;Collaborate closely with ServiceNow Business Analyst to continuously improve IT service management processes;Contribute to platform governance, quality assurance, and continuous improvement initiatives;Stay informed about new ServiceNow capabilities and recommend improvements that add value to the organization;Create dashboards whenever needed. Minimum 3 years of experience with ServiceNow ;Experience with development and deployment in ServiceNow;Experience in troubleshooting and problem-solving;Knowledge of ITSM Service Now;Bachelor’s degree in Computer Science or a related field;English level B2–C1;Strong analytical skills and solution-oriented mindset;Good communication skills and team spirit.
Nice to Have:
ServiceNow CSA certificationJavascript, REST APIs and IntegrationHubITIL Foundation