About this role
The Coordinator, Visual Merchandising - Signs is responsible for delivering impactful, customer-focused signage programs that support strategic initiatives, strengthen the Indigo brand experience, and drive business results. As the subject matter expert for store signage, this role partners cross-functionally with Visual Merchandising, Creative Studio, Marketing, and external vendors to develop and execute accurate, timely, and effective signage solutions across the store network.
KEY PERFORMANCE METRICS
Successful delivery of seasonal and ad hoc signage programs on time, within budget, and with a high degree of accuracyAccuracy and maintenance of store profile information used for signage distribution and executionTimely resolution of signage-related support requests and inquiriesPositive feedback and strong partnerships with internal and external stakeholdersContinuous improvement of signage processes, tools, and communicationKEY ACCOUNTABILITIES
Signage Strategy & Execution
Partner with Visual Merchandising Teams to:
Act as the primary point of contact and subject matter expert for signage programs and processesDevelop, audit, and manage signage matrices for seasonal campaigns and initiativesCoordinate signage reviews with Visual Merchandising leadership and key stakeholdersCreate and distribute clear, actionable communications to support seasonal signage execution in storesDevelop training resources and educate partners on signage standards, tools, and processesSupport seasonal changeovers, new store openings, renovations, and other key business initiatives as requiredPartner with Creative Studio to:
Lead signage briefing and copy request processes, ensuring clear and complete project requirementsCollaborate on creative reviews to ensure signage supports merchandising and business objectivesMaintain the accuracy of signage matrices throughout project lifecyclesReview final artwork files to ensure quality, accuracy, and production readinessManage timelines and cross-functional communication for ad hoc signage projects, store openings, renovations, and special initiativesPartner with Signage Vendors to:
Coordinate signage programming and production requirementsManage invoice processing and budget tracking with accuracy and timelinessResolve production, delivery, and quality-related issuesCollect and communicate signage shipment and tracking information to stores and stakeholdersProcess Improvement & Operational Excellence
Maintain and continuously improve signage tools, portals, and documentationManage signage-related support tickets and inquiriesMaintain accurate store profile information to support operational efficiencyIdentify opportunities to streamline processes, improve execution, and enhance consistency across the store networkLeverage technology and innovative solutions to improve signage workflows and communicationPeople
Build strong partnerships across teams to deliver solutions efficiently and effectivelyShare knowledge, best practices, and expertise with colleagues and stakeholdersFoster collaboration by encouraging diverse perspectives and open communicationInfluence without direct authority and build alignment across cross-functional teamsSupport a culture of continuous learning, innovation, and accountabilityCultural
Model Indigo's values and contribute positively to team cultureEmbrace diversity of thought and foster an inclusive environmentDemonstrate curiosity, adaptability, and a growth mindsetActively support organizational change and continuous improvement initiativesSCOPE
Reports To: Manager, Visual Merchandising - Print, Store Planning & Signs
Manager Once Removed: Director, Visual Merchandising - Field Visual, Print & Signs
KEY RELATIONSHIPS
Internal:
Visual Managers and Field Visual TeamCreative StudioConsumer ExperienceMarketing and Digital CommerceMerchandising TeamsStore OperationsExternal:
Signage vendors and production partnersSuppliers and service providers Work Experience / Education / Certifications
College diploma or university degree in Marketing, Communications, Project Management, Visual Merchandising, Business, or a related field is preferred2-4 years of experience in project coordination, marketing, visual merchandising, retail operations, or a related fieldRetail experience, particularly within Indigo, is considered an assetCompetencies / Skills / Attributes
Strong written, verbal, and interpersonal communication skillsDemonstrated project coordination and organizational skills with the ability to manage multiple prioritiesHigh attention to detail and commitment to accuracyStrong problem-solving and critical-thinking abilitiesProficiency in Microsoft Office applications, particularly ExcelWorking knowledge of Adobe InDesign and SharePoint preferredAbility to work effectively in a fast-paced, cross-functional environmentStrong stakeholder management and relationship-building skillsAbility to translate complex information into clear, actionable communicationsOther (travel, Bilingual, etc.)
Occasional travel, including overnight travel, may be required
À Indigo, toutes les candidatures soumises sont examinées en détail par notre équipe des RH. Pour certains aspects du processus d’embauche, il arrive que nous utilisions des outils d’intelligence artificielle (IA), notamment pour la présélection et les évaluations. Ces outils aident notre équipe à mettre les critères pertinents à l’avant-plan, mais ne remplacent pas le jugement humain. Nous sommes déterminés à utiliser l’IA de façon responsable, équitable et conforme aux lois applicables en matière d’emploi et de lutte contre la discrimination. Nous examinons régulièrement ces outils pour aider à prévenir les préjugés ou la discrimination.
À Indigo, l’équité, la diversité, l’inclusion et l’accessibilité sont au cœur de nos valeurs. Nous intégrons ces principes à notre formation, à nos politiques et à nos pratiques d’embauche, et nous les améliorons continuellement pour refléter les besoins des collectivités que nous servons. Nous accueillons donc les gens de tous les milieux et de tous les vécus, y compris les personnes autochtones, noires et de couleurs (PANDC), les membres de la communauté 2SLGBTQIA+ et les gens qui ont un handicap à poser leur candidature. Si vous avez besoin d’un aménagement spécial pendant le processus de recrutement, nous vous invitons à communiquer avec les Ressources humaines à [email protected].
Nous respectons votre vie privée tout au long du processus de recrutement. Notre énoncé de confidentialité à l’intention des candidats et candidates explique comment nous recueillons, utilisons et protégeons vos renseignements personnels lorsque vous postulez à un poste chez Indigo, ainsi que les choix qui s’offrent à vous.
Cette offre concerne une opportunité actuellement disponible chez Indigo.