About this role
Hooli Software currently hiring for the following:
Telesales AgentCall Canter AgentTelesales SupervisorCall Center Team LeaderPlease refer to the descriptions of each job below.
TELESALES
Work from home until further notice Company provided work from home set-up with allowance for internet usage Base Pay + commission
Responsibilities:
Excellent communications and presentation skillsSkilled in negotiation and dealing with complaints.Persistent and results-oriented.Can Perform comprehensive market research, identifying potential customers, including client research and organizational mapping.Encoding and maintaining all client information in the database.Can actively offer and sell products to potential customers through telephone calls.
TELESALES -SUPERVISOR
Work from home until further notice Company provided work from a home set-up with allowance for internet usage Base Pay + commission
Responsibilities:
Manages and supervises a team of telesales representatives to meet the team targetsMotivates, coaches, and develops sales representatives to enhance staff knowledge and selling skills to meet or exceed individual sales targetCultivates a professional working atmosphere that encourages career development and reduces staff attritionAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Hoolisofware, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualified leads from potential clients.
CALL CENTER AGENT
Work from home until further notice Company provided work from a home set-up with allowance for internet usage
Experience:
Customer service experience is a must. At least 1-3 years of contact center experienceTrack record of over-achieving KPIsGood customer orientation and ability to adapt/respond to different types of charactersHands-on experience in using any CRM or software for database management is advantageousConsumer sales, cross-selling/up-selling, or lead qualification experience a plusSkills:
Tech Savvy. Proficient with the navigation of multiple web-based tools and Google DriveProfessional and can effectively communicate (verbally and written) in EnglishMinimum Typing Speed of 50 WPM with 80% AccuracyConnect with consumers: Dedication to the consumer experience, care about the outcomeAbility to work in a dynamic, fast-paced team culture.Able to shift gears quicklyProblem solver – provide constant performance improvement ideas and feedbackOpen to new ideas and change, Coach and motivate other team membersResponsible – adhere to schedule and process guidelines
CALL CENTER TEAM LEADER
Responsibilities:
Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service teamProvide feedback and present ideas for improving or implementing processes and tools with customer service area impactPerform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretationPrioritize work and provide day to day work leadership and mentorship to Customer Service RepresentativesLead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teamsProvide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administrationHandle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience