About this role
The Scheduler/Care Coordinator is responsible for scheduling CAREGivers’ visits to our Clients. This role is vital to ensuring that our Clients receive the very best care and support.
The Scheduler/Care Coordinator will be expected to perform a variety of duties, including organising all rotas and making sure that all CAREGivers and Clients are aware of their working schedules. Strong personal skills are essential as the role involves liaison with the whole team to ensure clients’ needs are met.
Duties including:
Organising all rotas and staffing requirementsEnsuring all staff and clients are aware of working schedulesBeing responsive to changes in the schedules and liaison with relevant team membersUndertaking any support or admin duties as required by the Business Owner or Registered Care Manager.Ensuring all data is kept up-to-date.Answering the telephone in a polite, professional manner and passing on clear messages in a timely way. Ideally, an experienced Scheduler within a care settingAn excellent, professional communicatorExperience of working with scheduling software (ideally People Planner)Good understanding of all Microsoft Office programsExperience in office administrationMinimum 5 GCSEs, including Maths and EnglishAbility to think flexibly and to use your initiativeAttention to detailA driving licence and use of a vehicle is essential. You may be an experienced Scheduler looking for a new role, or looking to increase your work/life balance and work more flexibly. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.