About this role
Job Description
We are recruiting for a Care Support Co-Ordinator with a care background to join our team in Ballymena.
Job Purpose
As Support Coordinator you will provide comprehensive administrative support to the Manager and ensure the effective operation of administrative systems and processes. To co-ordinate the scheduling of services to ensure the highest quality service to meet the needs of our clients.
The Role
Work with and under the direction of the ManagerContribute to the monitoring and review of care packagesResponsible for all aspects of office administration activities whilst being reactive to the needs of the service, to include Co ordinating a team of CarersEnsure Client schedules are matched to their needs, and continuity of care is maintained where possibleManage correspondence by responding to emails or telephone enquiries in a timely mannerContribute to the effectiveness of the team through supporting effective communication systems, attendance at team meetings, and contributing to team processes. Maintaining effective systems ensuring that all databases are kept up to date in line with policies and proceduresLiaise with the Care teams to ensure sufficient staffing levels for resourcing new and existing care packagesSupport the recruitment and pre-employment checks processes where appropriateAbility to update, review and implement Care PlansEnsure compliance with RQIA regulationsTo ensure adherence with Home Instead’s Equality, Diversity and Equal Opportunities PolicyCarry out any other duties deemed necessary for the successful operation of the businessTeam Leader / Supervisor roleEssential Criteria
Good working knowledge of IT systems with experience of Microsoft Office, with the ability to learn and adopt modern technologies where appropriateExcellent organization skills with the ability to prioritizeKeen eye for detail and the ability to work accurately under pressureSelf-motivated and able to work flexiblyExcellent written and verbal communication skillsDesirable criteria
Experience in delivering training to key staff but not essentialKnowledge and understanding of the needs of older people and people with physical heath and disabilitiesExperience working with scheduling systems in a Domiciliary care environment but not essentialQualifications
A minimum of 2 years paid or voluntary experience working with older people and or physical health and disabilities in a Care capacityEither be or in a position to register with NISCC or be already registeredSuccessful applicants will be required to register with the Northern Ireland Social care councilBe prepared to work in a flexible mannerHold a Full valid driving licence and access to your own car is required.Additional information
Hours: 37.5 hours per week (Monday to Friday 9:00am to 5:00pm)
Contract: Full-time, Permanent
Pennybridge Industrial Estate
Salary: Commencing on £22,000 - £26,000 per annum depending on experience
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.
This role is subject to AcessNI enhanced disclosure check.
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.