About this role
Working with the Deputy Care Manager to ensure Home Instead care operations have outstanding compliance.
Provide support to our Care Professionals in their day to day jobOnboard new carers and introduce them to clientsCarry out introductions every time a Care Professional is matched to a client for the first timeSupport, supervise and mentor all Care ProfessionalsEnsure all services are compliant with legislations, CQC standards and regulationsEnsure the recording of all necessary information clearly and legibly in line with record keeping policies and proceduresResponding to queries from clientsDeliver care calls as required in emergencies and gaps in rotaTake a turn on a rota basis to manage the office on-call telephone support service.Continually review and improve processes to ensure the most effective and efficient service is being deliveredField Care Supervisors are expected to spend the majority of their working time in the community carrying out their primary functions, but the role will also entail a certain amount of office-based administrative work, according to business needs.
Hold, or be working towards, minimum QCF/NVQ level 3 qualification in Social CareUnderstanding of CQC assessment criteria for Outstanding scoresExtremely well organised, excellent planning and prioritising ability with high attention to detailExcellent communication and relationship building abilities Benefits
Salary - £25,000
Benefits:
Company eventsEmployee discountReferral programmeSchedule:
Monday to FridayWeekend availability