About this role
Hours: 37 hours + any additional hours to accommodate the needs of the business
Salary: To be discussed depending on experience
The Field Care Supervisor is responsible for supporting Care Professionals to deliver safe, high-quality, person-centred care. Acting as the organisation’s “eyes and ears” in the field, the Field Care Supervisor ensures clients’ needs are fully met while Care Professionals feel confident, competent, supported, and valued in their roles.
The Field Care Supervisor plays a key role in maintaining quality, safety, and consistency of care delivery, supporting staff development and retention, and working closely with the Care Manager to ensure a positive experience for both clients and Care Pros.
Key Responsibilities
Supporting Quality Care in the FieldProvide visible support to Care Pros working in the communityMonitor the quality of care delivered to clients through observation, spot checks, and direct engagementEnsure care is delivered in line with care plans, risk assessments, and organisational standardsAct promptly on any concerns relating to care quality, client wellbeing, or safety, escalating appropriatelyCompetency Assessment, Training & Development
Carry out competency assessments and signoffs in line with policy and best practice, including (but not limited to):Medication administrationMoving and handlingCatheter careAny additional specialist competencies requiredHold and maintain relevant assessor qualifications to carry out competency signoffs safely and effectivelyWork closely with the Care Manager and the Trainer to support learning, development, and ongoing competenceIdentify training needs through field observation, provide feedback and contribute to Care Pro development plansCare Professional Support, Mentoring & Retention
Provide mentoring and reassurance to Care Pros in the fieldSupport Care Pros to build confidence, skills, and professionalismAct as a trusted point of contact for Care Pros, listening to concerns and providing guidanceContribute to improved staff engagement and retention through consistent support and relationship-buildingDelivering Care Where Required
Deliver care directly to clients where required, including:Providing cover in emergency or short-notice situationsSupporting assessments, reviews, or transitionsRole-model best practice in person-centred careSupporting the Operations Team
Build and maintain positive relationships with clients, their families and other professionals involved in their care.Conduct Service Reviews and Quality Assurance calls and manage follow up actionsCreate, maintain and audit digital client care plans and risk assessmentsSupport the Care Manager by identifying changes in client needs, risks, or opportunities for improvementGovernance, Safety & Professional Practice
Maintain accurate, timely records of competency assessments, observations, and actions takenFollow safeguarding, incident reporting, and escalation proceduresComply with relevant legislation, regulatory standards, and internal policiesAct in line with organisational values, professionalism, and ethical standardsReporting & Working Relationships
Direct reporting line: Registered Care ManagerLine manager to Care Professionals
This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.
Skills & Experience
Essential
Significant experience providing care within a domiciliary care settingUnderstanding of person-centred care, safeguarding, and risk managementCompetence in medication, moving and handling, catheter care, and other specialist care areasRelevant Assessor qualifications (or willingness to obtain)Strong communication, coaching, and mentoring skillsAbility to work independently while remaining connected to wider teamsDesirable
Experience in a supervisory, senior carer, or mentoring roleFamiliarity with regulatory inspection frameworks (e.g. CQC)Experience supporting staff retention and engagement initiativesValues & Behaviours
Compassionate, supportive, and approachableProfessional, reliable, and accountableCalm and confident in challenging or complex situationsCommitted to developing others and maintaining high standardsActs with integrity and in line with organisational values If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.