About this role
Do you love building a rota that just works?
If you’re the person who can look at a week of visits, carers and travel routes and turn it into something that runs smoothly, we’d love to hear from you.
As our Scheduler, you’ll be at the heart of our office. You’ll know who’s going where, keep clients reassured and give our Care Professionals days that make sense.
Start part time and grow with us. The role is 22.5 hours a week, worked as three full days. We’re happy to agree which days with you. Once you’ve completed your training, the opportunity to move to full time opens up.
Hours: 22.5 hours per week, with a route to full time
Location: Basildon office
Salary: Competitive, depending on experience, plus paid on-call
Contract: Permanent
What you’ll be doing
Building and maintaining recurring schedules in Birdie, planning 2–4 weeks aheadMatching the right Care Professional to each client and arranging introductionsPlanning efficient local runs, so carers spend less time travelling and have fewer gaps in their dayCalmly managing sickness, holidays, training and last-minute changes, and keeping everyone in the loopWorking closely with our Care Manager and Recruitment team so new care packages start on timeKeeping client and Care Professional records accurate and up to dateTaking part in our on-call rota (one weekend in four and one weekday evening a week)What’s in it for you
A route to full time as the business growsPaid training, including Home Instead’s national scheduling programme and a structured induction so you’re supported from day one5.6 weeks’ holiday (pro rata), including bank holidaysPaid on-call on a fair, shared rota, plus mileage and a workplace pensionEmployee Assistance Programme and access to Home Instead staff benefitsA small, friendly office team, with hands-on owners who are easy to talk toWork that matters. Every rota you build helps someone stay safe and happy at home Essential
Proven experience in scheduling or rota coordination, ideally in home care. Healthcare or logistics backgrounds are welcome tooConfident with IT, including Microsoft Office or Google, and quick to learn new systemsExcellent organisation and attention to detail, and calm under pressureWarm, clear communication with clients, families and carersStrong interpersonal skills, with the ability to build rapport quickly, handle sensitive conversations with tact and keep good relationships even when plans changeAble to work on your own initiative and as part of a close teamFull UK driving licenceDesirable
Experience using Birdie or another home care scheduling systemKnowledge of CQC-regulated domiciliary careWilling to support with occasional care visits (full training given) Interested in discussing the role? Call the office team on 01268 733820, click apply, or visit www.homeinstead.co.uk/basildon to find out more. We’ll be reviewing applications as they arrive, so please don’t wait to apply.
We encourage applications from all sections of the community, because we want to reflect the neighbourhoods we work in. Home Instead is committed to safeguarding and promoting the welfare of adults, and expects all staff to share this commitment. This role is subject to satisfactory references and an enhanced DBS check (cost covered by us).
Applicants must live in the UK and have the right to work in the UK. We are not able to sponsor visa applications for this role.