About this role
The ability to provide excellent Customer ServiceProviding service and resolution to product problems by translating the customer's complaint, determining the cause of the issue at hand, selecting and explaining the best solution to solve it, prioritizing correction or adjustment, and following up to ensure resolutionUpdate internal database with every customer transactionMaintain documentation regarding the outcome of all activities through data entry relating to calls, emails, faxes, and mail.Answer Incoming telephone calls regarding all aspects of our business while maintaining a courteous and cooperative attitude with all customers.Receive and process all phone and online ordersFollow up and make scheduled call backs to customers where necessaryKeyboard and Advanced PC Knowledge requiredIdentify and escalate priority issuesMaintain proficiency in programs, products, and/or platforms assignedAccurately process transactions using a CRM softwareStay up to date with system and products information, changes and updates
2-3 years call center support and/or customer service experienceAble to type 40 words per minuteEnjoys working with customers and delivering exceptional customer serviceDetermination related to grow their own skills Proficient computer skills, specifically working with Windows and Microsoft officeSelf motivated (Willing to do what it takes to get the job done right)Contributes to team effort by accomplishing related results as neededExemplary Attendance and PunctualityRetains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.Maintain stable performance under pressure or opposition handling stress in a manner that is acceptable to others and to the organization.
Compensation
Home City Inc offers a competitive salary Generous benefits package Casual dress Rapid learning and growth opportunities Quarterly bonus eligibility Health benefits package Vacation, holiday and sick pay Generous wholesale discounts Quarterly bonus eligibility.
This is a great time to join our organization, well established home textiles leader.
We thank you for your interest in Home City Inc and invite you to visit our website.
www.homecityinc.com
Please provide the following
• Resume
• Cover letter including your compensation requirements
• Examples of work
All candidates must be within local commuting distance of our Edison, NJ office.