About this role
As a Security Operations Center Coordinator, your main focus will be Develop, implement and maintain risk-based security and compliance strategies, connected to company policies, global standards, country legislation and sales market risk landscape.
This on-site role reports into our Security Risk Manager and is based out of our New Jersey Support Office.
A Day in the Life
SOC Operational Leadership: Oversee and lead the SOC team to ensure continuous monitoring and effective response to security incidents across H&M Group in the U.S. market, operating 24/7 and drive performance by providing feedback, recognition, and coaching.
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Ambassador towards the stores and area teams for the security department, services, standards and requirementsSupport a flexible portfolio of locations (typically 50–70), with scope adjusted based on evolving business needsDevelop and lead a resilient crisis management strategy and framework for the Sales Market to prepare for, respond to, and manage crises that could affect our people, reputation, and business operationsRegularly review threat landscape, assess their impact, and create/train crisis response plansRepresent the Security function within company’s Business Continuity frameworkProvide security expertise and support for special events such as high-profile company events, meetings, and designer events.Work closely with policy owners (CoE/WB, H&S, Travel H&S, LP) and provide feedback on identify risks and gapsOversee risk management and compliance processes in alignment with global and local standards, ensuring effective crisis, risk, and incident handling for all security service areasSet expectations and deliver on internal control activities, frameworks, investigations and audit plansConduct risk assessments and store security audits, ensuring compliance with internal policiesEnsure accurate reporting of all audit and internal control outcomes through global tools and communicate findings to relevant stakeholdersRegularly review results, identify and respond to compliance gaps or vulnerabilities and collaborate with relevant functions to establish corrective action plans, update procedures and enhance guidelinesSupport and reinforce a strong health and safety culture across all areas of the businessPlan policy awareness campaigns, support in implementing control measures and deliver trainings (H&S, LP, CoE, etc.)Monitor KPIs, analyze trends and recommend actionsLeverage technical knowledge of security systems to assess compliance with Green Security StandardsSupport the execution of loss prevention strategies to reduce shrinkageParticipate in fraudulent investigationsServe as a key business partner to the SM Security Manager, fostering a high-performing culture within the team and sales marketPromote a data and risk-based approach and culture within the team and across the sales marketCoordinate stakeholders and plan activities for a successful Yearly Stock take process (including vendor and tech readiness, training sessions and analysis steps)Support crisis management and incident response in SOC, including monitoring, coordination, and communication for security events and investigationsConduct real-time monitoring of news, systems, and security tools to proactively identify and respond to risksAnalyze data, identify trends, and drive continuous improvement through post-incident reviews and enhanced processesCollaborate with internal teams, law enforcement, and external partners to strengthen security operations and responseLead SOC operations, including training, staff scheduling, technology/vendor management, and overall effectiveness of the functionManage the end-to-end lifecycle of security work orders, from request intake and approval through completion and closeoutOversee invoice processing for security services, ensuring accuracy, proper documentation, and alignment with agreed scope and ratesTrack and reconcile work orders and invoices, identifying discrepancies, ensuring timely payments, and maintaining clear audit trailsSupport ad hoc security responsibilities, including inventory processes, investigations, store audits or other related tasks. Who You Are:
Bachelor’s degree in Security Management, Risk Management, Business Administration or related discipline.Minimum of 3 years’ experience in a security, risk or compliance-related role.Experience in retail, distribution or multi-site environmentsStrong understanding of auditing, compliance and risk assessment methodologiesFamiliarity with information security frameworks (e.g., PCI DSS) and loss prevention systemsAnalytical mindset with a continuous improvement approachKnowledge of security systems, audit tools, loss prevention and risk management techniquesProactive problem solver with strong organizational skillsEffective communicator, capable of influencing and engaging across all levels of the businessHigh ethical standards with a strong sense of accountabilityFluent in English; other languages are an advantage. Why You’ll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you’re encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local communityYou’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Compensation: $88,800
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
Job Status: Salary, Exempt