About this role
Reporting directly to the Director of the Emergency Program at Halton Healthcare, the OTMH Emergency Department (ED) Patient Care Manager (PCM) works in collaboration with the ED leadership team; the OTMH Chief of the ED, OTMH ED Professional Practice Clinician, and Clinical Resource Nurses to implement clinical program priorities, oversee the daily operations, and professional practice of the Emergency Department.
The PCM is an inspiring leader who creates a work environment that promotes collaborative teamwork and an exemplary patient and family experience. They are responsible for overseeing daily operations and safe, quality of care for the Emergency Department. This includes planning, implementing and evaluating activities related to the provision of high quality patient & family centered care services and programs; selecting, hiring and developing staff; working collaboratively with the ED team; and maintaining fiscal accountability.
The ED PCM is instrumental in leading and supporting the growth and maintenance of relationships with internal, cross-site and external stakeholders, collaborating with inpatient and support service managers to identify and collaboratively develop process improvement strategies with a goal of system optimization. This role is critical in supporting partnerships with EMS, Police and other community partners, and the MH-LHIN.
Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviours and attitudes.
Bachelor of Nursing DegreeCurrent registration with the College of Nurses of OntarioMasters prepared or evidence of substantial completion preferredA minimum of 3 years of progressive leadership in a similar hospital environmentEmergency Department clinical experience preferredExcellent leadership skillsExcellent computer skills including proficiency with Microsoft Office applications including Word, Excel and PowerPointExcellent human resource management skills including recruitment and retention of staffExcellent budgeting and financial management skills including a demonstrated ability to forecast plan and monitor the operating and capital equipment budget.Demonstrated commitment to continuing educationDemonstrated ability to motivate and inspire others towards professional excellenceSuperior verbal and written communication skillsDemonstrated change management skillsExcellent customer service skillsDemonstrated ability to foster team buildingDemonstrated ability to create and sustain trust with peer leaders & health system partnersStrong conflict resolution skillsPatient and family engagement approachSelf-directed, courageous with demonstrated embodiment of Halton Healthcare core valuesSatisfactory employment and attendance record required Hours: Monday to Friday, 7.5 hour Days (Hours are subject to change based on operational needs)
Salary: $66.122 - $82.639 per hour
Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.
Please note that while this job is posted on Halton Healthcare's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Halton Healthcare careers site.
We thank all those who apply but only those individuals selected for further consideration will be contacted.
Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.
The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies.
All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.