About this role
Veterinary Referral Hospital Dandenong
Client Services Representative
Part-time (28hrs/week) | 6 month Maternity Leave Contract | Commencing January 2027
Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking a Client Services Representative to join our team.
In this role you’ll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners -particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.
Key Responsibilities
Act as the first point of contact for all client interactions, both in person and over the phoneManage a multi-line switchboard, including handling high volumes of calls efficientlyTriage and respond appropriately to emergency patient enquiries, escalating when requiredCoordinate appointments, inquiries, and client communicationsMaintain accurate client records and documentationProvide clear information on services, pricing, and hospital policiesLiaise with veterinary staff to support seamless patient careProcess payments and handle basic financial transactionsEnsure the reception area is clean, organised, and welcomingAssist with general administrative tasks as requiredAbout You
Previous experience in a client service role (veterinary or healthcare experience highly regarded)Confident managing a busy switchboard and high call volumesAbility to remain calm and composed in stressful or emergency situationsStrong communication and interpersonal skillsA team player who can also work independently when requiredExcellent organisational and multitasking abilitiesPassion for animals and commitment to excellent customer serviceAvailability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)Apply Today!