About this role
Whether it’s leading your team to deliver exceptional beauty experiences, collaborating closely with brand partners, or driving sales through expert product knowledge and customer engagement, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee the beauty sales team and act as a vital liaison with third-party brand partners, driving commercial success and enhancing the customer journey.
COMMERCIAL EXPERTISE
Support the store leadership team in driving the commercial success of the beauty departmentIdentify key opportunities to enhance performance in line with current beauty trendsSupport the store manager in the implementation of strategic plans to achieve departmental goals and objectivesAnalyse data and key performance indicators to make informed commercial decisions and drive KPIsTEAM LEADERSHIP & MANAGEMENT
Be responsible for your department and team's performanceLead and inspire the beauty team, providing guidance, coaching, and support.Work closely with your Store Management team, acting on feedback and working towards targets and deadlinesBuild lasting relationships with internal and external stakeholdersBe a key point of contact for our 3rd party beauty brands and drive the success of the accountsDisplay exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisationDEVELOPMENT
Support the store manager in driving the team's personal development and progressionSeek opportunities to drive your own personal developmentTrain, coach, and upskill the sales team to maximise opportunities for future progression within the businessOPERATIONAL EFFICIENCIES
Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and proceduresUse business communication tools to drive the completion of tasks and ensure your team understands all key functionsSupport the store manager to drive performance in line with retail priorities to meet business objectivesCONTROLS
Support the store manager in monitoring and achieving department and store KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectivelyDemonstrate resilience to operational challenges, making effective decisions to drive solutionsControl stock movement, run accurate store audits, and implement visual standards to company and brand guidelines About You
We’re looking for a passionate and customer-focused retail professional with experience in both premium fashion and beauty, and a drive to deliver exceptional in-store experiences.
A confident and adaptable individual, able to thrive in a fast-paced retail environmentA proactive team player with the ability to support, motivate, and guide colleaguesA strong brand ambassador, representing Frasers Group with professionalism and a polished appearanceA great communicator, able to build strong relationships with customers, colleagues, and stakeholdersQualifications & Experience
Minimum 1+ year experience in premium or luxury fashion retail, ideally in a supervisory or management-related roleMinimum 3+ years’ experience in a beauty-related role, either within a single brand or a multi-brand beauty retailerProven ability to lead, motivate, and support teams in delivering high standardsStrong track record of achieving sales targets and driving performanceGood product knowledge across fashion and beauty, including brands, trends, and materialsSolid understanding of retail operations, including merchandising, stock control, and loss preventionStrong verbal and written communication skills, with the ability to engage effectively across all areas of the business The Rewards
Basic rate salary £31,450 per annum28 days holiday a year, inclusive of bank holidays 20% Staff Discount across all Frasers Group Stores 50% in store uniform discountWeekly/Monthly & Quarterly Commercial BonusesCommission-led bonuses across a wide range of productsLong Service awardsDiscounted Gym membershipExcellent career development opportunitiesWe offer a wide range of Development Courses with National Qualifications