About this role
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.
Major Duties and Responsibilities
Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and trace ocean shipments through the transportation cycle Ensure documents are timely sent and arrival notices communicated to overseas and customersEnsure accurate and timely client and vendors billing.Interact with our customers in arranging their international shipments, meeting customer service standards.Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).Meet compliance at all times to regulations internal and external in accordance with government regulations.Understand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in the SOPsMeet KPI standards in accordance with the Company’s procedures Overseas communications, timely responses to mails and requests (internal and external)
Customer Service ExperienceOperations/Industry knowledge preferred but not requiredEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsProven analytical skillsGood computer skills (Excel, Word)Must be eligible to work in the US without sponsorship
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time401KHealth Plan: Medical & DentalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program BonusSalary $22-$25 per hour