About this role
Scheduling & Rotations
Create and maintain shift rotations to ensure adequate coverage. Coordinate extra rotations and adjustments as required. Manage extended shifts and overtime coverage whilst ensuring fairness and compliance with policies. Absence & Coverage Management
Monitor absences, sickness, lateness, and no-shows, ensuring quick response and coverage. Update systems and communicate changes to relevant stakeholders. Support absence-related ticket handling and ensure accurate documentation. Operational Monitoring & Support
Track and manage relevant operational signalling requests within the team’s scope of responsibility. Administer daily updates for coverage changes and emergencies. Handle Doctor Certificate tickets and related shift administration tasks. Reporting & Communication
Prepare and submit the daily shift report with accurate and timely information. Escalate urgent issues or other relevant queries to the Team Manager or other relevant stakeholders. If / when required, communicate effectively with employees about changes in their rotation or schedule, ensuring excellent customer service and professionalism. Collaborate closely with Planning & Scheduling and other teams (e.g., Help Desk, Operations, HR) to ensure smooth workflow. Continuous Support
Contribute to process improvements and propose practical solutions. Provide general administrative support for shift-related matters as needed. Remain flexible to take on additional duties within shift administration and related functions, in line with evolving business needs. Deliver work with accuracy, timeliness, and attention to detail.
Maintain clear, professional, and proactive communication with employees, team members, managers, and stakeholders.
Communicate and collaborate closely with the Planning & Scheduling team to ensure efficient updates and smooth alignment of shift coverage.
Approach tasks with problem-solving mindset, offering solutions where possible.
Uphold confidentiality and professionalism when handling employee-related data.
Demonstrate flexibility and adaptability to support evolving operational requirements.
Contribute to a culture of teamwork, accountability, and excellent service across all interactions
What We Offer
🩺 Private health insurance, gym discounts, team events & moreA professional and fast growing environmentAn opportunity for personal development within the world-leading Live Casino provider