About this role
The role entails NPO scope in multivendor – Network KPI optimization, DT and trace troubleshooting, cluster optimization, customer complaints handling, parameter and feature trial for user experience/KPI enhancement, proficiency on optimization tools, excel, python and coding added advantage.
Your responsibilities
• Optimize multi-vendor Radio Networks (2G, 3G, 4G & 5G) to meet performance KPIs. • Conduct analysis of poor cell performance and implement troubleshooting strategies. • Engage with customers to understand requirements and provide innovative solutions. • Tune Radio Network parameters to enhance coverage, quality, capacity, and user experience. • Perform root cause analysis for end-to-end issues and devise actionable solutions. • Create comprehensive SLA KPI reports for optimization and acceptance processes. • Coordinate site acceptance for new integrations and expansions, including physical site optimization.
Must-Have:
• Bachelor’s degree in Telecommunication, Electrical, or Computer Engineering • 4+ years of hands-on experience in RF Planning & Optimization for 2G, 3G, LTE/VoLTE, and 5G networks • Strong expertise in Huawei and Zte Radio Access technologies • Ability to conduct in-depth analysis from radio network statistics and Layer 3 traces • Experience in customer management to maximize customer satisfaction
Nice-To-Have:
• Experience with Drive-Test log analysis and proficiency in NPO tools • Knowledge of multi-layer, multi-technology Radio Network Parameter tuning • Strong skills in MS Office suite, including PowerPivot, Power BI, and Power Automate • Exhibits creativity and resourcefulness • Excellent interpersonal and communication skills, both orally and in writing