About this role
Key Responsibilities
• Perform quality checks and sample-based reviews of operational transactions across various banking operations processes. • Monitor adherence to internal SOPs, regulatory guidelines, and risk & compliance frameworks. • Identify process deviations, control gaps, and operational risks and recommend corrective actions. • Conduct root cause analysis (RCA) for recurring errors and quality defects. • Track quality metrics, defect trends, error rates, and prepare periodic MIS reports. • Engage with process owners and operations teams to drive corrective and preventive actions (CAPA). • Support implementation of process improvement initiatives and automation opportunities. • Participate in internal audits, compliance reviews, and regulatory inspections. • Ensure timely closure of observations highlighted through quality reviews. • Conduct knowledge-sharing sessions and quality awareness programs for operational teams. • Monitor service quality standards and contribute towards continuous process enhancement.
Eligibility Criteria
• Graduate in any discipline. Post-Graduation preferred. • 4–7 years of experience in Banking Operations, Quality Control, Process Excellence, Audit, Risk, or Operational Control functions. • Strong understanding of operational processes, controls, and regulatory requirements. • Experience in quality review frameworks, process audits, and RCA methodologies. • Proficiency in MS Excel, PowerPoint, and MIS reporting. • Good analytical, stakeholder management, and communication skills.