About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Order to Cash (O2C) Associate II | Accounts Receivable (Billing, Cash Application & Collections) Location: ITPB Tech Park, Whitefield Bengaluru What you get:
• Full-time employment with a leading global organization. • Opportunity to work with global customers and stakeholders. • Exposure to end-to-end Accounts Receivable processes. • Career growth in Billing or Cash Application or Collections, and Customer Financial Services. • Opportunity to gain experience in ERP platforms such as SAP/S4HANA. • Dynamic work environment with learning and development opportunities. • Shift-based work environment supporting global operations. • Fixed Weekends Off (Saturday & Sunday) Requirements:
• Commerce, Accounting, Finance, or related educational background. • 3-5 years of experience in Accounts Receivable, Billing, Cash Application, Collections, or Finance Operations, preferably in a BPO environment. • Strong understanding of AR processes and receivables management. • Experience working on Billing, Cash Application, and Collections activities. • Good knowledge of Microsoft Excel, PowerPoint, and other MS Office applications. • Ability to analyze aging reports and past-due receivables. • Experience in customer follow-up through emails and calls. • Excellent verbal and written communication skills. • Strong analytical and problem-solving skills. • Willingness to work in rotational shifts. Summary: The primary role is to manage Billing or Cash Application or Collections activities for global customers. The role includes reporting Billing/Cash Application/Collections performance against monthly targets, resolving invoice-related queries, researching disputes and deductions, monitoring receivables, and ensuring timely collections while delivering quality customer service to internal and external stakeholders. What you will be doing:
• Manage Billing or Cash Application or Collections for global customers. • Report actual Billing/Cash Application/Collections against monthly targets. • Perform quality reviews of Cash Application and Billing processes. • Follow up with customers through emails and calls. • Escalate issues to stakeholders as required. • Resolve customer and business team queries related to invoices. • Research and analyze disputes and deductions in ERP. • Coordinate with various departments to obtain supporting documents and information for dispute resolution. • Monitor assigned receivable accounts and ensure timely collections. • Investigate customer claims related to improper billing and billing disputes. • Deliver quality customer service by responding to internal and external stakeholder inquiries professionally. • Analyze past-due receivables and drive collection efforts. • Participate in Operations Reviews with Clients and Management. • Use MS Office applications, including Excel and PowerPoint, for reporting and analysis. • Demonstrate a positive attitude, willingness to learn, and commitment to work.