About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Tasks Key responsibilities include the following areas:
• Develops training material and effectively delivers training on tools and processes as well as soft skills during the transition and steady state period of a project • Works on quality assurance activities for selected processes, tools and reporting following the quality assurance plans • Conducts audits and reviews/analyses data and documentation • Assists in the development of systematic approaches for assuring high quality services • Integrates and aligns the processes that will best achieve the desired results • Makes continual improvement of products, processes and systems • Executes all QA plan initiatives based on defined quality criteria that meet Client expectations • Assures continuous improvement in quality via quality check findings, coaching, calibration, etc. • Tracks Quality Assurance metrics for all the process activities on an End to End base, providing reports to management • Compiles data and provides reports and analyses following internal and/or Customer requests concerning training and quality assurance • Provides guidance and participates in the performance of audit procedures • Provides Coaching/Training on the QA findings + refresher trainings; Knowledge, Skills and Experience. Essential:
• Interest in Quality Assurance, Coaching and/or Training, any experience in these areas would be an asset • Minimum 2 years’ experience in a fast-paced, demanding, high growth organisation • Excellent/fluent writing, spelling and grammar skills in English – advanced level • Excellent communication ability including written and oral presentation skills. • Ability to grasp business concepts across diverse areas of the business and to transform these into clear training designs • Ability to think in creative and innovative ways • Ability to transmit information. • Strong Critical and analytical skills are a must to perform quality control and audit procedures • Strong PC knowledge including related PowerPoint/Excel/Microsoft and CRM systems • Natural ability to work collaboratively with others and a communication style that is open and transparent • Work with remote team(s) • Adaptable style that is comfortable within a high-energy, action-oriented culture • Independence of judgment, constructive approach to challenges and collaborative way of addressing issues, aiming at constructive solutions’ finding • Proactive approach in addressing issues long-term and implementing long-lasting solutions.