About this role
Job summary Job title: Receptionist/Administrator Location: Sutherland Lodge Surgery Salary: £25,838.00 Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main duties of the job The Receptionist/Administrator at Sutherland Lodge Surgery will play a key role in improving patient access, outcomes, and experience by responding to patient queries, managing appointments, and signposting patients to services. The position requires strong communication skills, both spoken and written, a caring and ambitious attitude, and resourcefulness to improve service quality. Responsibilities include maintaining patient records and confidentiality, emailing, scanning, coding clinical correspondence, processing prescription requests, and using information systems to support workflows. Experience in reception or customer care is necessary, as are basic PC skills and familiarity with NHS work, although NHS experience is not essential.
About us Operose Health is a provider of local primary care services, aiming to enhance patient experience, access, and outcomes. Their focus is on delivering scalable, efficient primary care with a commitment to the values of CARE: Caring, Ambitious, Resourceful, and Excellence. Operose Health empowers staff to excel for patients, fostering an environment of compassion, determination, creativity, and excellence. The organisation offers support through bespoke learning systems, formative clinical assessments, opportunities for specialization and development, and various employee benefits like leave allowances, electric car schemes, health services, and more.
Job description Job responsibilities
Job title:Receptionist/Administrator
Location:Sutherland Lodge Surgery
Salary:£25,838.00
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.Ideal Candidate: What we look for in new colleagues:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception or customer care experience is essential, accompanied by excellent verbal and written communication capabilities. The role requires basic PC skills, including proficiency in Word, Excel, and email. While previous NHS work experience is beneficial, it is not a mandatory requirement. The candidate must demonstrate the ability to operate within established processes and procedures, maintaining confidentiality and data security with integrity.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Chelmsford
CM2 7PY
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)