About this role
Job summary
We currently have 1 post available at the Appointments Centre, Yardley Green Road.
An opportunity has arisen to join the busy team at the Appointments Centre as an Administrator/ Co-Ordinator.
The duty of this post is to work as part of a team providing comprehensive administrative support for corporate services.
The post holder will work in conjunction with colleagues, service users and internal/ external stakeholders. The post holder will work under indirect supervision and will directly contribute to and co-ordinate the efficient running of the service.
We are looking for an enthusiastic, committed, motivated person with excellent communication skills.
Although the post is based at the Appointments Centre, flexibility will be required as the post holder may be asked to work at any of the trust sites if the need arises.
Please contact Rania Daya, Appointments Centre Manager, if you require any further information on 0121 424 8937
Main duties of the job
Liaise with staff and service users and external agencies to provide a point of contact for service users
Deal effectively with complaints either face to face or on the telephone and escalate concerns where necessary.
Create documents / spreadsheets / reports as required using IT Systems
To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work
Photocopying, Scanning and filing letters and documents as required
Ability to recognise situations that should be referred onto the Supervisor/Line Manager and take prompt and appropriate action
Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescale
Ensure all letters and all information sent out are clear, accurate and informative
Participate in the induction and training of all new members of staff
Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities Please note for a specific detailed job description for this vacancy please see attached job description.
Person Specification
Qualifications Essential
* Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
Experience Essential
* Experience of working with a range of Microsoft Office packages (eg. Word,Excel and Outlook) * Experience of using IT systems * Experience of working in a busy office / customer care environment
Desirable
* Experience of working in Healthcare
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address 163 Yardley Green
163 Yardley Green Road, Bordesley Green
Birmingham
West Midlands
B9 5PU
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)