About this role
Job summary
Issa Medical is a busy, friendly, and patient-focused GP surgery providing high-quality healthcare services to our local community. We are looking for a professional, enthusiastic, and reliable Receptionist to join our welcoming team.
As the first point of contact for our patients, you will play a vital role in delivering excellent customer service and ensuring the smooth day-to day running of the practice reception.
This is a varied and rewarding role requiring excellent communication skills, attention to detail, and the ability to work calmly and efficiently in a fast-paced environment.
Main duties of the job
Greeting patients and visitors in a professional and friendly manner.Answering incoming telephone calls and dealing with enquiries appropriately.Booking, amending, and cancelling patient appointments.Processing prescription requests in line with practice procedures.Managing incoming and outgoing correspondence.Updating and maintaining accurate patient records.Registering new patients and handling patient documentation.Signposting patients to the most appropriate healthcare professional or service.Undertaking general administrative duties to support the wider practice team.Maintaining patient confidentiality and adhering to GDPR requirements at all times.
About us
The team at Issa prides itself on excellent care for the patients and support for all staff, from our partners down our work ethic is outstanding, dynamic yet friendly.
We are a committed team consisting of GPs, Advanced nurse practitioners, Clinical Pharmacists, Paramedic Practitioners, Physician Assistants, nurses, HCAs and admin members, delivering services to over 36,000 patients. We pride ourselves on our team spirit and camaraderie.
Job description Job responsibilities
Greeting patients and visitors in a professional and friendly manner.Answering incoming telephone calls and dealing with enquiries appropriately.Booking, amending, and cancelling patient appointments.Processing prescription requests in line with practice procedures.Managing incoming and outgoing correspondence.Updating and maintaining accurate patient records.Registering new patients and handling patient documentation.Signposting patients to the most appropriate healthcare professional or service.Undertaking general administrative duties to support the wider practice team.Maintaining patient confidentiality and adhering to GDPR requirements at all times.
Person Specification
Experience Essential
Previous experience in a customer-facing role. Good standard of English and Mathematics. Excellent telephone manner. Ability to maintain confidentiality and professionalism. Previous experience working in a GP surgery, NHS setting, or healthcare environment. Understanding of NHS services and primary care. Have excellent communication and interpersonal skills. Be able to work effectively both independently and as part of a team. Demonstrate strong organisational skills and attention to detail. Remain calm and professional when working under pressure. Be committed to providing excellent customer service. Have a flexible and positive approach to work.
Desirable
Knowledge of EMIS Web or other clinical systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Issa Medical Centre
Address 73 St Gregory Road
Preston
Lancashire
PR1 6YA
United Kingdom
Employer's website https://www.issamedicalgroup.co.uk (Opens in a new tab)