About this role
Job summary
The Team Administrator plays a vital role in supporting the Child and Adolescent Mental Health Services (CAMHS) Crisis Team by providing comprehensive administrative and clerical support to ensure the efficient delivery of high-quality patient care. Working within a fast-paced and sensitive healthcare environment, the post holder is responsible for coordinating administrative processes, helping to manage referrals and supporting clinical staff in the day-to-day operation of the service.
The Team Administrator acts as a key point of contact for service users, families, carers, internal departments, and external agencies, ensuring effective communication and the timely exchange of information. The role requires a high level of organisation, attention to detail, confidentiality, and the ability to work under pressure while maintaining professionalism and compassion when dealing with vulnerable young people and their families.
Main duties of the job
Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude.
This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations.
We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.
Provide comprehensive administrative support to the CAMHS Crisis Team. Manage referrals and patient information in line with service procedures. Act as a first point of contact for telephone and email enquiries. Support data collection, reporting, and service performance monitoring. Ensure compliance with confidentiality, safeguarding, and information governance standards. Liaise professionally with young people, families, carers, schools, social care, and healthcare professionals. Assist with the preparation of reports, letters, correspondence, and meeting documentation. Support the effective functioning of the multidisciplinary team.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description Job responsibilities
The post holder will contribute to the smooth running of the CAMHS Crisis Team by managing diaries, arranging meetings, preparing documentation, updating electronic patient records, monitoring team inboxes, processing referrals, and supporting compliance with NHS policies, procedures, and information governance requirements. The role is essential in enabling clinical staff to focus on delivering urgent mental health assessments and interventions for children and young people experiencing mental health crises.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV) is one of the largest providers of mental health and learning disability services in England, delivering high-quality care across County Durham, Teesside, North Yorkshire, York and Selby. We are dedicated to improving the lives of the people and communities we serve through compassionate, person-centred care, continuous improvement, innovation and a strong commitment to recovery and wellbeing.
As a Team Administrator within the CAMHS Crisis Team, you will join a highly skilled multidisciplinary team providing urgent assessment and support to children and young people experiencing mental health crises. The service works in a fast-paced and rewarding environment, ensuring that young people and their families receive timely, effective and compassionate care when they need it most. The role of Team Administrator is essential to the delivery of this service, providing efficient administrative support that enables clinical staff to focus on supporting vulnerable children and young people.
At TEWV, our values are at the heart of everything we do. We are committed to demonstrating Compassion by treating everyone with kindness, dignity and empathy; Respect by valuing diversity, inclusion and individual experiences; Responsibility by taking ownership of our actions and striving for excellence; and Working Together by building strong partnerships with colleagues, service users, carers, families and external agencies.
As a Team Administrator within the CAMHS Crisis Team at Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV), you will provide comprehensive administrative and clerical support to a busy multidisciplinary team delivering urgent mental health services to children and young people experiencing crisis. You will play a key role in ensuring the service operates efficiently, enabling clinicians to focus on delivering high-quality care and support.
The post holder will act as a first point of contact for service users, families, carers, professionals and partner agencies, handling enquiries with sensitivity, professionalism and confidentiality. Responsibilities include managing referrals, maintaining accurate electronic patient records, processing correspondence, arranging appointments, monitoring clinical diaries and supporting the coordination of team activities.
You will be responsible for updating and maintaining NHS systems, ensuring the timely input and retrieval of information, producing reports and documentation, and supporting data collection and service performance requirements. The role requires excellent organisational skills, attention to detail and the ability to prioritise a varied workload within a fast-paced environment.
The Team Administrator will support the organisation of meetings, prepare agendas, take and distribute minutes, and ensure actions are communicated appropriately. You will work closely with clinical and managerial staff to ensure effective communication across the service and with external organisations including schools, social care services, GPs and other healthcare providers.
The post holder must maintain strict confidentiality and adhere to Trust policies relating to information governance, safeguarding, health and safety, equality and diversity. A flexible and collaborative approach is essential, as is a commitment to TEWV's values of Compassion, Respect, Responsibility and Working Together.
This role is integral to the delivery of a responsive, efficient and person-centred CAMHS Crisis Service, helping to ensure children, young people and their families receive timely access to the support they need.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
Person Specification
Qualifications Essential
Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Desirable
Level 3 in Business Administration. RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.
Experience Essential
Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute taking, data input, collating and presenting information). Customer Service experience (face to face, answering calls, correspondence). Experience of organising competing demands and workloads. Experience of setting up and maintenance of administrative systems and processes. Evidence of experience in working autonomously and proactively.
Desirable
Experience of supporting/supervising staff Experience of working in the NHS or a similar structure/systems based organisation
Knowledge Essential
Comprehensive knowledge of Microsoft Office applications. Understanding of data protection and the need for confidentiality and how to maintain this. Knowledge of office systems and processes.
Desirable
Knowledge of NHS systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Tees Esk and Wear Valleys NHS Foundation Trust
Address Acklam Road Hospital
Acklam Road
Middlesbrough
TS5 4EE
United Kingdom
Employer's website https://www.tewv.nhs.uk/ (Opens in a new tab)