About this role
Job summary
To provide administrative support for the Trust's accommodation and transport services. The post holder will act as a first point of contact for accommodation and transport enquiries, coordinate authorised taxi bookings, maintain accurate records, and support the efficient day-to-day operation of both services
Main duties of the job
Administrative Duties
Maintain accurate electronic and paper filing systems.
Input, update, and retrieve information.
Assist with data collection and audits.
Process routine correspondence and documentation.
General Responsibilities
Provide a professional, courteous, and customer-focused service at all times.
Adhere to Trust policies, procedures, and Health and Safety requirements.
Support service improvement initiatives and contribute to departmental objectives.
Attend team meetings and mandatory training.
Maintain confidentiality at all times.
Undertake any other duties appropriate to the role and grade as requested by management.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job description Job responsibilities
Accommodation Administration
Manage accommodation enquiries from staff and external agencies.
Process accommodation applications and maintain associated records.
Prepare accommodation documentation and ensure all required paperwork is completed and signed.
Arrange resident check-ins and check-outs.
Monitor room occupancy
Liaise with Estates and Maintenance teams to report repairs and ensure issues are resolved promptly.
Respond to accommodation-related enquiries by telephone, email, and in person.
Issue and record keys to residents, Estates staff, contractors, and authorised personnel, maintaining accurate audit trails.
Maintain key registers and ensure the timely return of all issued keys.
Liaise with Domestic Services to ensure accommodation is cleaned and prepared for incoming residents.
Assist with pre-arrival inspections to ensure accommodation is clean, safe, and equipped in accordance with inventory requirements.
Inform residents of planned maintenance works, inspections, servicing, or other activities affecting their accommodation.
Transport Administration
Coordinate transport requirements in accordance with Trust policies and procedures.
Receive and process authorised requests for taxi bookings from departments across the Trust.
Liaise with Nuclear Medicine department as and when required for additional collection requests
Liaise with Mortuary and Swan Team in organising Collection and Drop offs.
Book transport using approved electronic booking systems.
Ensure all bookings meet eligibility and authorisation requirements.
Maintain accurate records of transport bookings and associated costs.
Respond to and resolve transport delays, cancellations, and service issues where possible, escalating concerns as appropriate.
Person Specification
Education, Qualifications, Knowledge, Experience, Skills & Abilities Essential
Experience using Microsoft Office applications including Outlook, Word and Excel. Good standard of general education including GCSE Grade C/4 or above in English and Mathematics (or equivalent). Effective communication skills, both verbal and written. Experience undertaking administrative duties. Ability to remain calm and professional when dealing with challenging situations, complaints or conflict. Flexible approach to work and changing priorities.
Education, Qualifications, Knowledge, Experience, Skills & Abilities Desirable
Previous experience in a customer focused environment. Experience managing records and bookings systems. Previous experience within NHS staff accommodation, estates, facilities management
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East Lancashire Hospitals NHS Trust
Address Blackpool Teaching Hospital NHS Trust
Whinney Heys Road
Blackpool
FY3 8NR
United Kingdom
Employer's website http://jobs.elht.nhs.uk/ (Opens in a new tab)