About this role
Job summary
We are seeking an organised and motivated Band 3 Administrator to join the Experts at Hand service, supporting Childrens Occupational Therapy and Speech and Language Therapy teams across Warrington and Halton. You will provide responsive, high-quality administrative support that helps clinicians deliver coordinated care for children, young people and families. This varied role requires excellent communication, strong digital and organisational skills, attention to detail and the ability to manage competing priorities across multiple teams and locations. You will work closely with clinical and administrative colleagues and contribute to the effective day-to-day running and continued development of this innovative service.
At North Cheshire and Mersey NHS Foundation Trust, our values of Kind, Open, Fair and One Team guide how we work every day. As a Band 3 Administrator within the Experts at Hand service, you will demonstrate these values by providing efficient, responsive administrative support to the Childrens Occupational Therapy and Speech and Language Therapy teams across Warrington and Halton. You will communicate professionally with colleagues, children, young people, families and partner agencies, support equitable access to services, and work collaboratively across teams to help deliver a coordinated and positive experience.
Main duties of the job
As a Band 3 Administrator within the innovative Experts at Hand service, you will provide effective and responsive administrative support to the Childrens Occupational Therapy and Speech and Language Therapy teams across Warrington and Halton.
You will undertake a range of administrative duties, including responding to enquiries, managing correspondence, maintaining accurate electronic records, arranging appointments and meetings, preparing documents and supporting the coordination of training, consultation and other service activities.
Working across multiple teams and locations, you will communicate professionally with clinicians, education staff, families and partner agencies, ensuring information is handled accurately and confidentially. You will organise and prioritise your workload, respond appropriately to changing demands and help maintain efficient administrative processes across the service.
You will also support service monitoring and continuous improvement by accurately recording activity, collating feedback and performance information, and assisting with reports that demonstrate the reach and impact of the Experts at Hand service for children, young people, families and education settings.
About us
Flexible working will be considered for all roles.
North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.
Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).
They underpin everything we do and everything we aspire to be as an organisation.
Our mission
We will be exceptional for our patients, our communities and each other
Our vision
We will be a great organisation providing excellent healthcare and opportunities to work and learn
Our values
Kind: We are caring, supportive and respectful to everyone Open: We are honest, transparent and open to new ways of working Fair: We listen, value our differences and are inclusive to all One team: We work well together and with our communities
Job description Job responsibilities
To provide a high standard, comprehensive administrative and clerical support to Speech and Language Team
To provide a customer focused approach to the users of the service including patients/therapists/other professionals and external organisations
To be the first point of contact for the SALT Team providing a professional and proactive approach
Coordinate and update wait lists and diaries for the department
Duties and Responsibilities:
To act as first point of contact for all users of the service, responding to telephone/email/tasks and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, relaying of messages from internal and external sources, taking action as appropriate. These enquiries may requirethe job holder to have extensive knowledge of the clinical services they support, liaising with internal services and partner agencies regularly
Manage complex queries from parents and other professionals
To communicate with users of the service in an understanding way where there are support needs, a cultural or language difficulty or where English is an additional language
To be responsible for maintaining, developing and managing all aspects of secretarial support clinically and/or administratively and maintain confidentiality at all times
Full Job Description Attached.
Person Specification
Qualifications Essential
4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification. RSA Level II in typing or equivalent. ECDL or equivalent.
Desirable
Audio typing qualification. NVQ 2 in Business Administration or Customer Care
Job Specific Requirements Essential
Ability to communicate effectively, both verbally and written, with people at all levels. Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made. The ability to travel independently across the Trust The ability to work flexibly in accordance with service needs.
Relationships Essential
If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Skills & Knowledge Essential
Experience of Microsoft Word and other Microsoft packages. Motivated and able to work as part of a team. Ability to work on own initiative. Good organiser of self and workload. Keyboard skills.
Desirable
Experience of dealing with sensitive information.
Right to Work Essential
Do you currently have the unrestricted right to work in the UK? If appointed, will you require sponsorship under a UK work visa route (now or in the future)? Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.
Experience Essential
Experience of working within a customer facing environment.
Desirable
Experience of working in a clinic/ office environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North Cheshire and Mersey NHS Foundation Trust (BCH)
Address Warrington Child Development Centre
Sandy Lane
Orford
Warrington
Cheshire
WA2 9HY
United Kingdom
Employer's website https://northcheshireandmersey.nhs.uk/ (Opens in a new tab)