About this role
Job summary
The EPRR Coordinator will play a key role in supporting the Emergency Planning, Resilience, and Response Team, as well as the Trust's Accountable Emergency Officer (AEO). The post holder will be responsible for coordinating and delivering the team's core activities, providing essential support to the EPRR office as needed. This role requires ensuring high-quality outcomes and maintaining a focus on timely delivery, meeting critical deadlines, and achieving key milestones effectively.
Main duties of the job
The EPRR Coordinator will oversee the management of the Single Point of Contact (SPoC) function during routine operations, with the expectation of continuing to provide support during periods of escalation. The role involves handling all incoming communications through the SPoC inbox, primarily from NHSE, Public Health England, and the local ICB, to share new or updated guidance for the Trust's consideration and action. The postholder will make informed decisions on behalf of the Trust, ensuring that information is appropriately disseminated. They will also maintain a database to log incoming communications, track dissemination, monitor responses to ensure deadlines are met, and organise evidence for proper record-keeping.
About us
NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.
NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.
At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.
We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.
Job description Job responsibilities
Key Responsibilities:
Work in close partnership with all other Directorate senior leaders, corporate colleagues, executives, and directors to ensure the delivery of key priorities
Co-ordinates key meetings including agenda planning, minutes, and action tracking during incident response
Communicates and provides information to a range of internal and external stakeholders
Presents information about projects, initiatives, and services to a range of stakeholders
Ensure any contentious issues are handled robustly but with tact, empathy and understanding
Handle significant quantities of confidential and sensitive information on behalf of the EPRR office, always ensuring the appropriate degree of confidentially and discretion is adopted at all times
Undertake reporting and analysis of information to support delivery, including running and collating reports to the board and senior management as required.
Use initiative to a significant level and demonstrate attention to detail in all aspects of work, managing competing demands and priorities
Serve as the first point of escalation for queries or problems, providing guidance and intervention when needed to resolve
Lead Loggist for incidents
Lead for all on call functions
o Lead for SPoC, dealing with incoming correspondence appropriately and in a timely manner
Ensure appropriate and timely responses to all relevant correspondence
Organise and plan meetings and events as directed, including sending invitations, booking venues, making travel arrangements, arranging speakers, and providing relevant papers and material. Provide high quality support to ensure they are managed and delivered effectively
Support the management of activities, gathering information, updating documentation, and undertaking enquiries as necessary for the activities lead
Understand, highlight, and document activities risks, issues, and actions, ensuring early identification and proactive mitigation where possible, and ensuring concerns are escalated promptly
Responsible for the monitoring of mandatory training, compliance and supervision, escalation of non-compliance
Ad-hoc projects as directed by the EPRR Lead(s)
Responsible for attending all statutory and mandatory training programmes when necessary
Project support to the EPRR Lead(s)
Constantly review and manage EPRR processes to facilitate the smooth running of the EPRR office to ensure timely delivery against deadlines
Develop and maintain effective electronic and paper filing systems, to ensure information is kept securely and is accessible to other members of the team as appropriate
Reviews systems, policies and contribute to improved systems within the team.
Please note this is not an exhaustive list of duties and responsibilities of the post. The post holder may be required to undertake other duties as may reasonably be required commensurate with the grade and/or hours of work at the post holders initial place of work or at any other of the Trusts establishments.
Person Specification
Experience Essential
EPRR experience
Desirable
NHS experience
Proven track record in EPPR Essential
Evidence of achievements in EPRR 3 years experience
Desirable
Public sector experience Multisite exposure to EPRR situations
Presentation Essential
Presentation skills
Desirable
Multisite working
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Northamptonshire Healthcare Foundation Trust
Address William Wake House
Billing road
Northampton
NN15DG
United Kingdom
Employer's website https://www.nhft.nhs.uk/ (Opens in a new tab)