About this role
Job summary
To facilitate all incoming and outgoing telephone calls using a cisco unified Arc Pro attendant console computerised switchboard.
To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift.
All employees are required to participate in annual Personal Achievement and Contribution Evaluation (PACE) activities and any associated training and/or learning opportunities. For those staff covered by Agenda for Change Terms and Conditions the Personal Development Review will incorporate the use of the Knowledge and Skills Framework Outline for the post.
Employees must act in a responsible manner to ensure the care of their health and safety and that of others who may be affected by their omissions at work.
Employees must co-operate with the employer insofar as is necessary to enable Health and Safety duties or requirements to be performed and complied with.
Main duties of the job
To use technology and co-operate in the introduction of technological developments.
To update directory user database as and when required
To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.
To order taxis and maintaining appropriate record
To contact appropriate on-call staff when required
To announce all in-coming calls to wards as appropriate
Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description Job responsibilities
To facilitate all incoming and outgoing telephone calls using a cisco unified Arc Pro attendant console computerised switchboard
To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift
To use technology and co-operate in the introduction of technological developments
To update directory user database as and when required
To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.
To order taxis and maintaining appropriate record
To contact appropriate on-call staff when required
To announce all in-coming calls to wards as appropriate
Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.
Person Specification
Qualifications Essential
Good general education
Experience Essential
Telephonist experience using a computerised switchboard Previous experience working as a receptionist for a minimum of one year Excellent customer care skills
Desirable
Previous experience working in similar position for the NHS Knowledge of Ericcson computerised switchboard
Knowledge Essential
A good standard of spoken and written English A confident and polite telephone manner
Skills Essential
Ability to use a computerised Switchboard Ability to work without direct supervision Windows based computer skills. Ability to work under time pressure An awareness of confidentiality issues Good timekeeping and reliability
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey Care NHS Foundation Trust
Address V7 Building
Kings Business Park
Prescot
L34 1PJ
United Kingdom
Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)