About this role
Job summary
Lovemead Group Practice / Roundstone Surgery Hours: 30 hours per week over 4 days Salary: £40,000-£45,000 FTE, dependent on experience and qualifications Pension: NHS Pension Scheme
Ready for your next step in leadership and management?
We are looking for a motivated and enthusiastic individual to join our management team as Deputy Practice Manager.
Working closely with the Practice Manager and GP Partners, you will take the lead on quality, clinical governance, complaints and patient experience, while also supporting the wider operational and people management of the practice.
This is an excellent opportunity for someone with management, supervisory or leadership experience who is looking for a varied and rewarding role within primary care. We also welcome applications from experienced general practice staff who are ready to take the next step in their career and move into a formal management position.
If you are looking for a rewarding role where you can make a real difference, develop your management skills and help shape the future of our practice, we would love to hear from you.
For further information or an informal discussion, please contact Suzanne Petty, Practice Manager, on 01225 759860.
To apply: Please email your CV and a full covering letter outlining your suitability for the role and what you feel you can bring to the practice to [email protected].
Closing date: 6th November 2026.
Main duties of the job
The role will include:
Leading our quality, governance and complaints processes. Supporting significant events, risk management, quality improvement and CQC readiness. Helping to improve systems, processes and patient experience. Supporting operational and staff management matters. Taking ownership of projects and areas of responsibility. Supporting and deputising for the Practice Manager as appropriate.We are looking for someone with excellent communication and organisational skills, sound judgement and the confidence to use their initiative when addressing challenges and identifying opportunities for improvement. You will be comfortable working with colleagues at all levels, able to manage competing priorities and committed to delivering high-quality services for patients and staff.
Previous experience within general practice or the NHS would be advantageous but is not essential. We are equally interested in candidates who can demonstrate strong leadership potential, transferable management skills and a willingness to learn and develop within a primary care setting.
This is an opportunity to broaden your management experience, develop new skills and become a key member of our leadership team. As the practice continues to evolve, there will be opportunities to take on greater responsibility and further develop your career.
About us
Lovemead Group Practice/Roundstone Surgery is a friendly, forward-thinking GP practice serving patients across Trowbridge and the surrounding area. We are committed to delivering high-quality patient care through a supportive, multidisciplinary team environment. We value innovation, teamwork and continuous improvement, and are dedicated to supporting our staff through ongoing development and career progression opportunities.
Job description Job responsibilities
LOVEMEAD GROUP PRACTICE/ROUNDSTONE SURGERY
Job Title: Deputy Practice Manager Responsible to: Practice Manager Accountable to: Practice Manager and GP Partners Hours: 30 hours over four days per week Contract: Permanent Salary: £40,000-£45,000 FTE, dependent on experience and qualifications
1. Job Purpose
The Deputy Practice Manager will work closely with the Practice Manager and GP Partners to support the effective day-to-day management, governance and development of the practice.
The postholder will lead on quality, clinical governance, complaints and patient experience, while also providing operational, workforce and organisational support across the practice.
This senior management role requires a proactive, organised and confident individual who can work independently, exercise sound judgement and build effective relationships with clinical and non-clinical colleagues.
The role would suit either an experienced manager or an experienced general practice professional who has demonstrated leadership potential and is looking to move into a formal management role.
As a key member of the management team, the Deputy Practice Manager will work closely with the Practice Manager across a broad range of responsibilities and provide management cover during periods of annual leave, other authorised absence and on non-working days. The role offers the opportunity to develop a comprehensive understanding of practice operations, governance, workforce management and business functions while taking direct responsibility for key areas of activity.
2. Quality, Governance and Compliance
The postholder will:
Lead and coordinate the practice's quality, governance, complaints and regulatory compliance activities. Support the clinical governance framework alongside the Practice Manager, GP Partners and clinical leads. Coordinate significant events, incidents, audits, complaints investigations and quality improvement initiatives. Ensure learning, actions and improvements are documented, implemented and shared appropriately. Monitor trends arising from incidents, complaints, audits and patient feedback, identifying opportunities for service improvement. Lead CQC readiness, maintain governance documentation and support compliance with regulatory requirements. Coordinate governance meetings, action plans and reporting requirements. Promote a culture of continuous improvement, accountability and organisational learning.
3. Operational Management
The postholder will:
Support the effective day-to-day running of the practice. Provide a visible and approachable management presence for staff. Work collaboratively with team leaders and clinicians to ensure safe, efficient and high-quality service delivery. Identify and resolve operational issues and service pressures. Review systems, processes and workflows, implementing improvements where appropriate. Lead or support projects, service developments and organisational change initiatives. Contribute to business planning and the achievement of operational objectives. Develop an understanding of wider practice management, including workforce, contractual and financial considerations.
4. People Management
Working alongside the Practice Manager and team leaders, the postholder will:
Provide management support, guidance and line management for designated staff. Support recruitment, induction, appraisal, training and workforce development activities. Assist with attendance, conduct, capability and performance matters in line with practice policies. Promote effective communication, teamwork, staff wellbeing and engagement. Support workforce planning and organisational change. Maintain confidentiality and professionalism when dealing with employment matters.
5. Corporate Governance
The postholder will:
Support the management of risk, business continuity, information governance and policy development. Coordinate risk assessments, action plans and compliance activities within agreed areas of responsibility. Assist with the investigation and management of information governance incidents and data breaches. Ensure practice policies are reviewed, updated and communicated appropriately. Promote awareness of governance, confidentiality and data protection responsibilities across the practice. Ensure sensitive information is handled appropriately at all times.
6. Deputising Responsibilities
The Deputy Practice Manager will:
Deputise for the Practice Manager during annual leave, other authorised absence and on non-working days, within agreed levels of delegated authority. Provide day-to-day management support and operational decision-making. Support team leaders and staff in resolving operational and workforce issues. Represent the Practice Manager at meetings where appropriate. Undertake delegated responsibilities, projects and areas of work. Escalate significant issues appropriately and maintain effective communication regarding operational, staffing, governance or patient-related matters.
7. Wider Practice Responsibilities
The Deputy Practice Manager will:
Attend meetings as required and contribute to management discussions. Build effective relationships with colleagues, partners and external organisations. Support practice-wide initiatives, service development and organisational improvement. Contribute positively to the culture and continuous improvement of the organisation. Undertake appropriate training and continuing professional development. Remain flexible in responding to changing priorities and the needs of the practice.
General
This job description is intended as a guide to the principal duties and responsibilities of the role and is not exhaustive. The postholder may be required to undertake other duties, commensurate with the grade and responsibilities of the post, as reasonably requested by the Practice Manager or GP Partners.
The postholder will be expected to comply with all practice policies and procedures, including those relating to confidentiality, information governance, health and safety, equality and diversity, safeguarding and data protection.
Person Specification
Personal Qualities Essential
We are looking for someone who is: Approachable, supportive and professional. Calm, resilient and adaptable. Proactive and solution-focused. Fair, consistent and able to challenge constructively. Reliable, accountable and committed to continuous improvement. Discreet and able to exercise sound judgement.
Experience Essential
Experience Experience in a management, supervisory, team leadership or coordination role, with responsibility for supporting staff, managing workloads or delivering operational outcomes; or Significant experience working within general practice with demonstrable leadership potential and a desire to progress into a management role. Experience of managing competing priorities and meeting deadlines. Experience of handling confidential, sensitive or complex situations professionally. Experience of building effective working relationships with a range of stakeholders. Knowledge Understanding of good people management practices. Knowledge of confidentiality, data protection and information governance. Understanding of quality improvement, risk management and service delivery principles. Awareness of regulatory compliance and governance requirements. Understanding of the opportunities and challenges facing modern general practice and primary care. Skills Excellent verbal and written communication skills. Strong organisational, planning and prioritisation skills. Ability to lead, motivate and support colleagues. Strong problem-solving and decision-making skills. Ability to remain objective and professional when managing sensitive or challenging situations. Ability to work independently, use initiative and escalate appropriately. Strong IT skills and attention to detail.
Desirable
Previous experience within general practice, primary care or an NHS setting. Previous line management or supervisory experience. Experience of HR processes, staff development or performance management. Experience of quality, governance, complaints or risk management. Experience of CQC compliance or inspection preparation. Experience of quality improvement initiatives or project management. Experience as an Assistant Practice Manager, Deputy Practice Manager or equivalent role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Lovemead Group Practice
Address Roundstone Surgery
Polebarn Circus
Trowbridge
Wiltshire
BA14 7EH
United Kingdom
Employer's website https://roundstonesurgery.co.uk/ (Opens in a new tab)