About this role
Job summary
St Josephs Hospital is seeking an enthusiastic and organised Ward Clerk to join our Administration team. This is an excellent opportunity for a customer-focused individual to work in a busy healthcare environment, supporting the smooth running of our wards and day surgery unit. The successful candidate will demonstrate excellent communication and organisational skills, a professional and friendly approach, and a commitment to delivering a high standard of service to patients, visitors and colleagues.
Main duties of the job
Our Administration team is committed to delivering a professional, efficient and welcoming service to patients, visitors and colleagues across the Hospital. We are seeking an enthusiastic and organised Ward Clerk to join our team. The successful candidate will provide administrative support to our wards and day surgery unit, manage patient documentation, handle telephone enquiries, coordinate admissions and discharges, and ensure accurate record keeping. With a strong focus on customer service, confidentiality and attention to detail, you will help ensure patients receive a positive and seamless experience throughout their care journey.
About us
At St Josephs Hospital, were more than a healthcare provider, were a community of dedicated people working together to make a real difference in the lives of others. Whether youre delivering care on the front line, supporting services behind the scenes, or leading innovation, every role contributes to our shared purpose.
Our values guide everything we do, how we care for patients, support our colleagues, and shape the future of our organisation.
Together, were shaping a future where everyone can thrive, our patients, our staff, and our community.
Job description Job responsibilities
To provide Ward Clerk and Admin support for our wards and day surgery unit.To deliver excellent customer service to patients, visitors, consultants, team colleagues and all internal departments.To ensure patient files are ready for patient admission including relevant results.To ensure all patient files are filed correctly and relevant changes are entered onto system upon discharge.Deal with inbound telephone enquiries and process as necessary, ensure messages are passed correctly and confidentially.Ensure all post discharge calls are made to patients within 48 hours.Ensure all patients leave hospital with their follow-up appointments and discharge packs.Ensure all patients are admitted and discharged live on system.To always maintain confidentiality of information regarding patients (GDPR).Participating in training activities as required.To be aware of departmental policies and procedures.To always promote a friendly and professional attitude.Any other duties as determined by the Team Lead/Line Manager.Every member of staff is responsible for health and safety in their own department and in the hospital. It is up to each member of staff to ensure that they abide by safe systems of work and minimise all risks.
Person Specification
Experience Essential
- Experience providing excellent customer service. - Dealing with incoming/outgoing calls, responding to emails and general offices duties. - GDPR aware. - Fully computer literate.
Desirable
- Experience of working in a hospital environment.
Skills and Attributes Essential
- Excellent interpersonal and organisational skills. - Motivated, enthusiastic and able to work as part of a team or own initiative. - Confidentiality.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Joseph’s Hospital
Address Harding Avenue
Malpas
Newport
NP20 6ZE
United Kingdom
Employer's website https://www.stjosephshospital.co.uk/ (Opens in a new tab)