About this role
Job summary
PLEASE NOTE THIS POST IS NOT AGENDA FOR CHANGE AND IS SUBJECT TO SOUTH TEES HEALTHCARE MANAGEMENT LTD TERMS AND CONDITIONS.
An exciting opportunity has arisen for a Pharmacy Counter Assistant to join a dedicated team working in the Outpatient Pharmacy at James Cook University Hospital. The post holder will be a key member of the outpatient's pharmacy team, making major contributions to the daily workflow to ensure outstanding quality services for customers and service users.
Under the leadership of the pharmacy manager, the successful candidate will deliver outstanding services, ensuring that these are provided in accordance with the relevant professional, ethical, legal and locally agreed policies, procedures and standards.
Main duties of the job
The successful candidate will use excellent customer service skills to greet customers, hospital staff and service users both at the reception counter and via the telephone. They will accurately receive prescriptions into the pharmacy, and correctly receive payment for prescriptions and other items using the till.
THE SUCCESSFUL CANDIDATE MUST BE ABLE TO WORK THE REQUIRED HOURS ON A FLEXIBLE SHIFT PATTERN COVERING THE PHARMACY OPENING HOURS.
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.
Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.
We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.
We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
Job description Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person Specification
Knowledge and Skills Essential
Excellent customer service skills. Excellent written/oral communication skills. Excellent time management skills and ability. Confident and assertive dealing with the general public and healthcare professionals. Ability to be supportive and demonstrate empathy in appropriate situations.
Qualifications and Training Desirable
GCSE's A-C (Maths & English) or equivalent qualification or experience
Experience Essential
Previous experience in customer service
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name South Tees Healthcare Management Limited
Address The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
United Kingdom
Employer's website https://www.southtees.nhs.uk/ (Opens in a new tab)