About this role
Job summary
Purpose of the role: The MDT Coordinator will provide operational leadership and coordination of multidisciplinary team (MDT) meetings, supporting the delivery of Havering Health MDT contracts. The post holder will coordinate integrated working across GP practices, PCNs, neighbourhoods and other system partners; enabling proactive population health management, integrated care planning, MDT governance and delivery of contractual & quality outcomes. The role with include a focus on Long Term Conditions and Proactive Care MDTs
Main duties of the job
Key Responsibilities: The post holder will work across Havering Primary Care Networks will provide operational, administrative and data coordination support to ensure the effective delivery of MDTs, proactive care pathways and associated programmes. They will coordinate patient pathways, MDT actions, reporting, service administration and communication between practices and partner organisations, ensuring services are delivered in a timely, efficient and patient-centred manner. Provide operational and administrative support, including processing data, answering queries, to MDT colleagues, GP practices and wider proactive care services. Gather patient and stakeholder feedback to support service evaluation and quality improvement, including presentations to present to PCN leadership and wider stakeholders.
About us
Havering Health is a membership organisation, and our remit is to deliver services on behalf of our Practices, PCNs and Partners. With them, we share the responsibility for delivering high quality, patient-focused services at scale for our communities.
Job description Job responsibilities
We do not facilitate Visa sponsorship
Aim of the role:
JOB DESCRIPTION
Purpose of the role:The MDT Coordinator will provide operational leadership and coordination of multidisciplinary team (MDT) meetings, supporting the delivery of Havering Health MDT contracts. The post holder will coordinate integrated working across GP practices, PCNs, neighbourhoods and other system partners; enabling proactive population health management, integrated care planning, MDT governance and delivery of contractual & quality outcomes.
The role with include a focus on Long Term Conditions and Proactive Care MDTs
Key Responsibilities:
The post holder will work across Havering Primary Care Networks will provide operational, administrative and data coordination support to ensure the effective delivery of MDTs, proactive care pathways and associated programmes. They will coordinate patient pathways, MDT actions, reporting, service administration and communication between practices and partner organisations, ensuring services are delivered in a timely, efficient and patient-centred manner.
Provide operational and administrative support, including processing data, answering queries, to MDT colleagues, GP practices and wider proactive care services.
Gather patient and stakeholder feedback to support service evaluation and quality improvement, including presentations to present to PCN leadership and wider stakeholders.
MDT Coordination
Coordinate the planning, scheduling and administration of MDT meetings across GP practices, the PCN and partner organisations.
Prepare MDT agendas, patient lists and supporting documentation.
Liaise with practices, community services, social care, voluntary sector, Federation colleagues and wider partners to support appropriate MDT representation.
Record MDT actions and maintain MDT action logs.
Monitor agreed actions and escalate delays, risks or barriers where appropriate.
Support identification of patients suitable for MDT discussion using agreed criteria, searches and population health tools.
Coordinate follow-up actions arising from MDT meetings with practices and partner organisations.
Maintain accurate records of MDT activity to support reporting, evaluation and service improvement.
Use own initiative to seek advice as needed and act autonomously upon that information.
Ensure that the outcomes of the MDT meeting are disseminated to all the identified attendees.
communicate complex sensitive information relating to patient pathways to a wide range of health professionals.
Provide data entry support into EMIS for actions relating to the MDT meeting.
To ensure an accurate attendance record of the MDT
Operational, Administrative and Digital Support:
Prioritise own workload on a day-to-day basis to ensure that deadlines are met.
Undertake processing of all documents to a high standard, maintaining an efficient administrative systems MDT activity.
Apply advanced IT expertise to systematically gather and document data, contributing to an effective reporting mechanism.
Update databases for sharing of appropriate information with internal and external stakeholders.
Prepare monthly team reports on service activity to create presentations to share the outcomes of MDT activity. Produce routine reports, graphs and presentations using Microsoft Excel, PowerPoint and other approved digital reporting tools.
Oversee the facilitation and administration of meetings, including the production of agendas, coordination of papers and minute taking, ensuring that key documents are available within defined timescales.
Use the patient records system to enter client related information and care events.
Cover other services, where necessary, which may require working from other sites.
Support the development and maintenance of operational dashboards, reports and performance monitoring tools. (e.g., MDT Quality Control trackers)
Support the extraction, collation and presentation of activity data from clinical systems and approved reporting platforms.
Assist practices with maintaining accurate coding, registers and call/recall systems to support proactive care delivery.
Data, Reporting & Population Health Support
Assist with running, validating and monitoring clinical system searches, patient cohorts and call/recall processes in accordance with agreed service specifications.
Support practices with accurate clinical coding, data quality improvement and maintenance of patient registers where appropriate.
Maintain patient trackers, MDT action logs, referral databases and programme monitoring spreadsheets.
Assist in preparing routine activity, performance and quality reports for federation leadership, commissioners and partner organisations.
Support the production of dashboards, presentations and data summaries to demonstrate service activity, outcomes and quality improvement.
Work collaboratively with Business Intelligence, Digital and Data Analyst colleagues to ensure reporting requirements are met.
Escalate data quality issues, inconsistencies or gaps which may impact service delivery or contractual reporting.
Support proactive identification of patients using agreed searches, risk stratification tools and population health datasets.
Contribute to the development and continuous improvement of data collection processes, reporting templates and operational systems.
Ensure all information is managed in accordance with Information Governance, Data Protection legislation and local policies.
Support the use of approved Population Health Management tools, including EMIS searches, Optum Pathfinder and other approved reporting platforms, to identify cohorts and monitor outcomes.
Responsibility for Information Resources To have a knowledge of the pathway for a patient with suspected cancer from referral to treatment The post holder will have responsibility for data entry, text processing and storage of data all of these tasks should be carried out adhering to all aspects of the Caldecott guidelines..
Produce activity reports and KPI monitoring information.
Education and Development:
It is the responsibility of the employee to comply with all organisational and statutory mandatory requirements (e.g., health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance) and completing the required training.
Engages in annual appraisal, developing objectives to inform a Personal Development Plan, which may include 360-degree appraisal and use of patient feedback.
Undertake education and training that is appropriate to the role of care coordinator, as identified in Professional Development Plan.
Communication:
Communicate effectively with a range of people, either in person, on email or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
Communicate with other health care professionals and address interface issues within primary, community and secondary care to ensure consistent and accurate transfer of information relating to patient care.
Demonstrate effective communication skills and promote a positive image of the team with service users, carers, professionals and external agencies from a variety of disciplinesClinical Governance
Contribute to the review of incidents and complaints, where appropriate
Be responsible for ensuring that accurate legible records are kept in accordance with local policies and legal requirements.
Report all complaints and incidents in accordance with local procedures and ensure that the line manager is informed.
Use audit and other measurement approaches to provide data to commissioners regarding the performance of the service.
Quality Improvement
Propose and implement changes to working practices to reflect the needs of the Service. Participate in project work and/or QI initiatives for MDT services..
Participate in audits and surveys as necessary. Provide support in the development of audit reports. To continually explore advanced digital options for data sharing and access to patient clinical information to ensure prompt and effective patient care across the interface.
To understand and implement all relevant local policies and procedures.
Raise quality issues and related risks with team manager or senior manager.
Evaluate the quality of own work, making improvements when necessary.
Support quality improvement initiatives through the collection, interpretation and presentation of activity and outcome data.
Work alongside the Business Intelligence and Digital teams to identify opportunities to improve reporting processes, data quality and operational efficiency.
Other Duties
There may be a requirement to undertake other duties as may reasonably be required to support GP practices, the PCN, Havering Health Federation and commissioned services. These may be based at other locations across Havering.
Person Specification
Knowledge and Skill Essential
NHS, Primary Care Networks and Integrated Care Systems. MDT working. Information Governance and GDPR. Safeguarding. Patient-centred care. Data quality principles. Excellent organisation and time management. Excellent written and verbal communication. Minute taking and report writing. Advanced Excel, Word, Outlook and PowerPoint. Report, dashboard and presentation production. Analytical skills. Accuracy and attention to detail. Stakeholder management. Ability to work autonomously.
Desirable
Population Health Management tools. QOF and Enhanced Services. Business Intelligence reporting. Dashboard development. Presentation delivery. Clinical data analysis.
Qualifications Essential
NVQ Level 3 or 4 in Business Administration, Health, Healthcare Management or equivalent experience Evidence of Continuing Professional Development (CPD).
Desirable
Foundation Degree or relevant healthcare qualification.
Experience Essential
Experience working within the NHS, Primary Care, PCN, Federation or community services. EMIS searches, clinical coding and call/recall. Significant administrative and operational coordination experience . Experience coordinating MDT meetings, patient pathways or clinical services. Experience handling confidential patient information. Experience maintaining databases, spreadsheets and electronic records. Experience producing reports, dashboards and performance information. Experience using EMIS or other electronic patient record systems. Advanced Microsoft Office skills. Experience managing competing priorities and working independently.
Desirable
Long Term Conditions / Proactive Care Population Health Management. Quality Improvement. KPI and contract reporting.
Personal Attributes Values & Behaviours Essential
Professional, organised and reliable. Compassionate and patient centred. Flexible and adaptable. Integrity and accountability. Calm under pressure. Continuous improvement mindset. Commitment to collaboration, inclusivity, quality, sustainability and confidentiality.
Desirable
Leadership potential. Mentoring experience. Experience contributing to organisational culture.
Other Requirements Essential
Ability to travel across Havering. Flexible working. Commitment to mandatory training and CPD.
Desirable
Full UK driving licence and access to a vehicle.
Communication & Partnership Working Essential
Effective communication with GPs, practices, community services, social care and voluntary sector. Ability to communicate sensitive information. Strong MDT relationship-building.
Desirable
Presenting reports to senior leaders and commissioners.
Other Requirements Essential
Ability to travel across Havering. Flexible working. Commitment to mandatory training and CPD.
Desirable
Full UK driving licence and access to a vehicle.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Havering Health Ltd
Address Orbital House
20 Eastern Road
Romford
Essex
RM1 3PJ
United Kingdom
Employer's website http://haveringhealth.co.uk/ (Opens in a new tab)