About this role
Job summary
We are looking to recruit a new member to join our friendly practice team. The post is for 25 hours per week, Monday to Friday, with working hours to be agreed. These will include some days starting at 7:45 am and some days finishing at 6:30 pm.
The role will principally involve reception duties, alongside some additional administrative responsibilities. The successful candidate will be friendly, caring, have excellent communication skills and be able to handle sensitive patient information confidentially.
Flexibility is essential, as the post holder will be required to work alternative shifts when needed to cover annual leave and sickness absence.
Main duties of the job
The main duties will include providing a friendly and professional reception service to patients, answering telephone calls, dealing with patient enquiries, booking appointments and undertaking general administrative duties. The post holder will be responsible for handling confidential patient information appropriately and supporting the smooth day-to-day running of the practice.
About us
We are a friendly GP practice providing primary care services to our local community. Our team is committed to delivering a caring, professional and patient-focused service, ensuring patients are treated with dignity, respect and confidentiality. We work together to provide a welcoming and supportive environment for both patients and staff.
Job description Job responsibilities
The post holder will be responsible for providing an efficient reception service and supporting the day-to-day administrative running of the practice.
Main duties will include:
Welcoming patients and visitors to the practice. Answering telephone calls and dealing with enquiries. Booking appointments and directing queries appropriately. Maintaining patient confidentiality when handling sensitive information. Using the practice computer system, preferably EMIS. Undertaking general administrative duties as required. Supporting colleagues to ensure the smooth running of the practice.
Person Specification
Experience Essential
No previous experience required, provided the candidate demonstrates the essential skills and attributes outlined in the person specification.
Desirable
Previous experience working within primary care. Experience in a reception or administrative role. Experience using EMIS clinical systems.
Qualifications Essential
GCSEs or equivalent qualifications.
Desirable
Previous training or qualifications in reception, administration or customer service.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bromley Meadows Surgery (formerly Drs. Liversedge, Wong, Yoxall and Peddie)
Address Egerton & Dunscar Health Centre
Darwen Road
Bromley Cross
Bolton
BL7 9RG
United Kingdom
Employer's website https://www.egertonanddunscarhealthcentre.nhs.uk (Opens in a new tab)