About this role
Job summary
We are a busy friendly practice in Dartford, looking for a motivated and reliable P/T Receptionist/Administrator for approximately 24 hours per week to join our team. Previous experience as a Receptionist preferred within a GP Practice along with knowledge of prescriptions, Registrations, Docman and scanning, however, full training will be provided for the right candidate
Main duties of the job
You will provide a professional and courteous front of house service to patients. Booking and cancelling appointments and handling telephone enquires. You will be expected to carry out general administrative duties including prescriptions, scanning and processing documents. New Registrations along with helping patients to complete the Anima online triage form.
About us
We are a friendly, well established Practice with approximately 9600 patients. Our Team consists of 2 GP Partners, 3 Salaried GP's, 2 Nurse's, Physiotherapist, Pharmacists and a HCA, supported by Receptionist staff and a Secretary
Job description Job responsibilities
Key ResponsibilitiesMaintain a thorough understanding of, and adhere to, all Practice procedures and protocols, ensuring knowledge is kept up to dateWork consistently in accordance with written protocolsAdministration DutiesRetrieve and file patient notes as requiredFile incoming post within medical records where necessaryScan and upload letters to patient recordsAccurately code information from scanned documents onto patient records, as directed by GPs or in line with Practice protocolsRecord patient interactions appropriately, including telephone and in-person encountersMonitor and action tasks within Mail Manager, including setting recalls, contacting patients, requesting repeat tests, and booking appointments with the phlebotomist where requiredContact patients by telephone on behalf of GPs and record outcomes accuratelyReception DutiesWelcome and assist patients in a professional and friendly mannerProcess repeat prescriptions in line with Practice protocolsIssue completed prescriptions, ensuring patient identity is verifiedProvide cover across all reception positions as neededMaintain a good working knowledge of the Practice boundary areaCommunicate test results to patients in person or by telephone, following Practice protocolsSend requested information via secure email in accordance with safe haven proceduresAppointmentsProcess appointment requests (both urgent and routine) via telephone and in person, in line with Practice protocolsCancel and rearrange appointments or clinics at short notice when requiredManage and process home visit requests according to Practice procedures
Person Specification
Experience Essential
Excellent communication and interpersonal skills. Friendly, professional and empathetic manner when dealing with patients and colleagues. Good telephone skills and confidence handling a high volume of calls. Strong organisational and time management skills. Ability to work accurately under pressure in a busy environment. Good IT skills, including Microsoft Office and email systems. Ability to maintain confidentiality and handle sensitive information appropriately. Experience of providing excellent customer service. Good standard of literacy and numeracy. Ability to work effectively as part of a team. Reliable, punctual and flexible approach to work.
Desirable
Previous GP practice, NHS or healthcare reception experience. Knowledge of EMIS Web, ANIMA or other clinical systems. Understanding of NHS services and patient pathways. Experience of appointment booking and managing patient enquiries. Knowledge of data protection and patient confidentiality requirements.
Qualifications Essential
Candidates must be computer literate, although full training on our EMIS clinical system will be provided. Applicants must be flexible and willing to provide cover for colleagues' sickness absence and annual leave, occasionally at short notice.
Desirable
Previous experience is desirable; however, more importantly, candidates must be team players who are willing to learn and able to multitask effectively.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Horsmans Place Surgery
Address Instone Road
Dartford
DA1 2JP
United Kingdom
Employer's website https://www.horsmansplacesurgery.co.uk/ (Opens in a new tab)