About this role
Job summary
We are recruiting for a Medical Support Secretary - Cancer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The successful candidate will provide and support the medical secretaries and their Consultants with efficient and effective ranges of secretarial and administrative duties within the Cancer Services Directorate. To manage constantly changing priorities and deadlines, handle enquiries from staff, patients and relatives.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To manage constantly changing priorities and deadlines.
To handle enquiries from staff, patients and relatives via email, telephone, and face to face communication.
To provide administrative and secretarial support to the secretaries and their clinical teams and support in delivering a high standard service for all patients.
Responsible for making patients' appointments and for informing the patients of arrangements made.
To Liaise with GPs, other hospitals, clinics, and other external agencies.
Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated.
Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications / Training Essential
5 Grade A-C GCE or equivalent, including English & Maths Recognised secretarial qualifications or relevant experience
Desirable
RSA typing
Previous Experience Essential
Administration work Previous experience of delivering high standard work in a fastpaced, high volume environment Experience of working both in a team and autonomously Experience of working with difficult customers and challenging situations Previous experience in a Health or Care setting Experience of working in a diverse environment, valuing equality for patients and staff
Desirable
Previous oncology experience Experience using Hospital PAS system
Skills Essential
Ability to work on own initiative Ability to work well in a busy environment, under pressure and to deadlines Good computer skills Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff Ability to follow complex protocols and feed back to senior staff as appropriate Excellent written communication skills, with attention to accuracy Excellent organisational and time management skills to meet deadlines Strong customer care skills, treating customers with dignity and respect Tact & Diplomacy skills to deal with sensitive issues discreetly
Knowledge Essential
Knowledge of workings of clinics / hospital procedures Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals Knowledge of office systems including Microsoft Office, Word, Outlook and Excel
Desirable
Knowledge of medical terminology
Other Requirements Essential
Understanding of, and commitment to, equality, diversity and inclusion Friendly, Calm, tactful, empathetic manner Good team player Good time keeping Flexible Role model our Trust values every day
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address Mount Vernon Cancer Centre
Rickmansworth Road
Northwood
HA6 2RN
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)