About this role
Job summary
Job summary
Sandy Lane Surgery & St Peter's Medical Practice are looking to expand their administration team with an exciting opportunity for an Experienced Administrator to join our friendly GP Practice whose main site is in Ravensdale and a branch surgery site in Mansfield Town Centre.
Experience of General Practice or NHS work is highly desirable, but not essential as training will be provided to a suitable candidate.
The post-holder will be an integral part of the general practice team.
Working hours for the right candidate will be 37.5 hours - Monday to Friday.
Our operational hours are: Monday-Friday 8am to 6.30pm with a rota system to cover extended hours (currently Tuesday evenings until 8pm and some Saturdays 9am - 5pm)
Main duties of the job
The Administration Assistant will be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. We are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking.
Duties can include, but are not limited to, supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.
The post-holder will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
We value our team offering a friendly environment in which to work, with other enthusiastic members who understand Primary Care demands. Encouraging each team member to be focussed having ownership, engagement and responsibilities to ensure support and efficiency for achievement.
9740 registered patients, 4 GP Partners and 2 Locums at present.
Job description Job responsibilities
The following are the core responsibilities of the Administration Assistant in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Undertake a broad spectrum of administrative duties commensurate with the role Process incoming and outgoing mail File and store records as required Photocopy documentation as required Process changes to patient registration, deduction of record and new patient registration Input data into the patients healthcare records as necessary Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately Assist with total triage administration Welcome patients and visitors to the organisation, directing requests appropriately Be an integral part of the general practice team Act as a chaperone as required Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children Support in the delivery of enhanced services and other service requirements Undertake all mandatory training and induction programmes Contribute to and embrace the spectrum of clinical governance Maintain a clean, tidy, effective working area at all times In addition to the primary responsibilities, the Administration Assistant has the following wider responsibilities:
Participate in any audits as directed Participate in local initiatives to enhance service delivery and patient care Support and participate in shared learning Complete opening and closing procedures in accordance with the duty rota Support reception staff, providing cover during staff absences
Person Specification
Knowledge and skills Essential
Excellent communication skills and effective in communicating and understanding patient needs Competent in the use of MS Office and Outlook Ability to use own initiative, discretion, and sensitivity Excellent communication skills and effective in communicating and understanding patient needs Punctual and committed to supporting the team effort
Qualifications Essential
A good standard of education with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
Desirable
NVQ Level 2 in Health and Social Care
Experience Essential
Experience of working with the general public
Desirable
Experience of working in a healthcare setting Experience of administrative duties
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sandy Lane Surgery
Address 77 Sandy Lane
Mansfield
Nottinghamshire
NG18 2LT
United Kingdom
Employer's website https://sandylane-surgery.co.uk/ (Opens in a new tab)