About this role
Job summary
We are looking for a friendly, organised and proactive Patient Administrator to join our Endoscopy team at our Yeovil unit. This is a fantastic opportunity to play a key role in delivering an exceptional patient experience, supporting patients throughout their diagnostic journey while working alongside a dedicated clinical team in a fast-paced healthcare environment.
Main duties of the job
Providing a professional, welcoming first point of contact for patients, ensuring a positive experience from arrival through to departure.Managing telephone and face-to-face enquiries efficiently, responding to patient and stakeholder queries in a timely manner.Scheduling clinically validated appointments in line with clinical priorities and service requirements.Processing and distributing patient reports and diagnostic information accurately and within agreed service standards.Supporting the management team with administrative tasks, including month-end activities and reporting requirements.Ensuring patient invoicing is completed accurately, payments are processed promptly, and records are maintained in line with company procedures.
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.
Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.
InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.
New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.
Read more about us here: Who We Are - InHealth Group
Job description Job responsibilities
Patient Administrator - Endoscopy Services (Yeovil)
Full Time | 4 Days per Week | 8:00am - 6:00pm Weekend flexibility required on a rotational basis
We are looking for a friendly, organised and proactive Patient Administrator to join our Endoscopy team at our Yeovil unit. This is a fantastic opportunity to play a key role in delivering an exceptional patient experience, supporting patients throughout their diagnostic journey while working alongside a dedicated clinical team in a fast-paced healthcare environment.
What You'll Be Doing
Providing a professional, welcoming first point of contact for patients, ensuring a positive experience from arrival through to departure. Managing telephone and face-to-face enquiries efficiently, responding to patient and stakeholder queries in a timely manner. Scheduling clinically validated appointments in line with clinical priorities and service requirements. Processing and distributing patient reports and diagnostic information accurately and within agreed service standards. Supporting the management team with administrative tasks, including month-end activities and reporting requirements. Ensuring patient invoicing is completed accurately, payments are processed promptly, and records are maintained in line with company procedures.About You
We're looking for someone who is passionate about delivering excellent customer service and thrives in a busy, patient-focused environment. You will have:
Previous experience in an administrative, customer service or healthcare setting. Strong IT skills, including confidence using Microsoft Office and other electronic systems. Excellent communication skills, both written and verbal. Strong organisational skills with great attention to detail. The ability to work independently whilst also contributing positively to a wider team. In return, you'll join a supportive team where your contribution directly impacts patient care and the smooth running of our endoscopy service.
Person Specification
Qualifications Essential
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Desirable
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Experience Essential
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Desirable
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Additional Criteria Essential
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Desirable
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Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name InHealth Group
Address Yeovil District Hospital
Higher Kingston
YEOVIL
BA21 4AT
United Kingdom
Employer's website https://www.inhealthgroup.com/ (Opens in a new tab)