About this role
Job summary
The EPR Change and Benefits Manager willsupport the delivery of organisation wide operational and digital change associated with the EPR Programme.
The post holder will coordinate day to day operational change, pathway redesign, impact assessment and benefits activity, working closely with clinical, operational and corporate teams to ensure services are prepared for EPR go live and that new ways of working are embedded safely and effectively.
The role acts as a key link between strategic change leadership and frontline delivery, translating programme objectives into practical, measurable change at service level.
Hybrid working is in place and available across the team, as this role will be key to the EPR programme there will be a requirement to be on site at Sherwood Forest Hospital a minimum of 3 days per week.
Main duties of the job
Deliver defined elements of the EPR change and benefits workplan, supporting organisational readiness for go live. Coordinate and support structured impact assessments, pathway redesign and workflow change activity across services. Support benefits identification, baselining, tracking and evidence collection in line with the Full Business Case. Act as a point of contact for divisions and services regarding EPR related operational change. Ensure change activity is coordinated, documented, risk assessed and escalated appropriately.
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Please see below link for the DSFS website.
DSFS - Derbyshire Support & Facilities Services Limited | DSFS
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Job description Job responsibilities
Operational & Business Change Delivery Support the coordination of operational readiness activity across divisions, ensuring services understand future workflows and required changes. Facilitate pathway and workflow mapping, gap analysis and redesign workshops with clinical and operational teams. Support the planning, delivery and tracking of change actions required to enable EPR configuration and benefits. Work with training, digital and operational colleagues to ensure change, training and implementation activity is aligned.
Impact Assessment & Risk Management Coordinate structured impact assessments covering workforce, process, data, safety and performance impacts. Support services to identify risks, mitigations and dependencies arising from EPR related change. Track actions, risks and interdependencies, escalating issues to the EPR Transformation Lead as required.
Benefits Realisation Support Support the identification, refinement and documentation of EPR benefits at service and pathway level. Assist with benefits baselining, evidence gathering and progress tracking in line with agreed measures. Maintain benefits logs, trackers and supporting documentation.
Stakeholder Engagement Build effective working relationships with clinical, operational and corporate teams. Act as a visible and accessible point of contact for EPR change activity within allocated services. Support engagement activity to build understanding, readiness and adoption of new ways of working.
Governance, Reporting & Administration Maintain accurate records of change activity, impact assessments, risks and benefits. Produce routine highlight reports, briefing papers and summary updates for programme governance. Ensure change activity follows agreed governance, documentation and assurance processes.
Freedom to Act
Works within agreed programme governance, objectives and plans. Exercises professional judgement in managing assigned change activity, escalating complex or high risk issues. Prioritises workload within defined parameters, with supervision from the EPR Transformation Lead.
Person Specification
Qualifications Essential
Degree or equivalent experience. Evidence of continued professional development.
Desirable
Qualification or formal training in change management, quality improvement or project management. Training or qualification related to digital health, informatics or EPR systems. Training in benefits realisation, risk management or programme governance. Facilitation, coaching or engagement focused training
Knowledge Essential
Sound understanding of operational service delivery within an acute NHS environment, including patient pathways, clinical workflows and operational interdependencies. Practical knowledge of business change and digital transformation principles, including service readiness, adoption and embedding new ways of working. Knowledge of structured change activity such as impact assessment, workflow redesign, pathway improvement and action planning. Understanding of NHS governance and assurance processes, including risk management, issue escalation and reporting requirements. Awareness of the operational, workforce, patient safety, data and performance impacts associated with large scale digital change. Working knowledge of how digital systems (e.g. EPRs) support service improvement, standardisation and safer, more efficient care delivery. Knowledge of benefits identification, baselining and tracking, particularly non cash and quality benefits linked to operational change.
Desirable
Knowledge of EPR programmes or large scale digital implementations. Awareness of NHS benefits realisation approaches.
Experience Essential
Experience supporting and coordinating operational or service level change activity within a complex healthcare or similarly regulated environment. Experience working closely with clinical, operational and corporate teams to support the delivery of change or improvement initiatives. Experience coordinating actions, risks, dependencies or impacts across multiple teams or services. Experience supporting or facilitating pathway mapping, workflow redesign or service improvement activity, under defined programme or project objectives. Experience contributing to impact assessments, including identification of risks, mitigations and readiness actions. Experience producing clear reports, trackers or summary documentation for programme, project or governance forums. Experience working within established governance structures, escalating risks and issues appropriately. Experience using digital tools (e.g. spreadsheets, trackers, collaboration platforms) to manage information and track progress.
Desirable
Experience of digital change, EPR, PAS or clinical system implementation. Experience supporting benefits identification or measurement.
Skills and Ability Essential
Strong communication and interpersonal skills, with the ability to engage effectively with clinical, operational and corporate staff at all levels. Ability to facilitate discussions and workshops to support pathway mapping, workflow redesign, impact assessment and change planning activity. Ability to analyse processes and identify risks, impacts and improvement opportunities arising from operational and digital change. Well developed organisational and coordination skills, with the ability to manage multiple workstreams, actions and competing priorities. Ability to plan, track and report progress against defined change and benefits activities, maintaining accurate records and documentation. Ability to work collaboratively across professional boundaries, building effective working relationships and supporting teams through change. Confident and competent in the use of digital tools and systems (e.g. spreadsheets, trackers, collaboration platforms) to manage information, monitor progress and produce reports. Ability to apply professional judgement within defined programme objectives and governance arrangements. Ability to work independently within a defined remit, knowing when and how to escalate risks, issues or dependencies appropriately. Ability to adapt working style to meet service needs and delivery pressures, demonstrating resilience and a solutions focused approach.
Other Requirements Essential
Ability to work flexibly to meet service needs. Commitment to equality, diversity and inclusion Commitment to improving patient care and operational performance.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Chesterfield Royal Hospital NHS Foundation Trust
Address Sherwood Forest Hospitals NHS Foundation Trust
Mansfield Rd
Sutton In Ashfield
NG17 4JL
United Kingdom
Employer's website https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)