About this role
Schedule: Monday-Friday 9am-530pm
Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.Route escalated calls to the appropriate department and personnel.Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.Answer a high volume of calls High School Diploma or equivalentStrong customer service skills; ability to diffuse client frustrationsExcellent interpersonal and communication skillsAbility to use logic and problem-solving skills to resolve issuesAbility to work independently under tight deadlines in a rapidly changing environmentExcellent time management and organizational skills The anticipated hourly pay range for this position is $17-20/hr. Compensation is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography.