About this role
We are seeking an organized and efficient Kiosk Agent Medical Receptionist to join our healthcare team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing our state-of-the-art kiosk system and assisting with various administrative tasks.
Greet patients and visitors, guiding them through the kiosk check-in processAssist patients with completing electronic forms and updating their informationSchedule appointments and manage the clinic's electronic calendarVerify patient insurance information and collect co-paymentsAnswer phone calls and respond to patient inquiries professionallyMaintain a clean and organized reception areaCollaborate with medical staff to ensure smooth patient flowHandle sensitive patient information with confidentiality and in compliance with HIPAA regulationsPerform general administrative duties, including filing and data entryTroubleshoot basic kiosk system issues and report technical problems to IT support High school diploma or equivalent1-2 years of experience in a medical office or similar customer service roleStrong communication skills with a customer service orientationProficiency in computer systems, including medical software and scheduling systemsExcellent multi-tasking abilities and attention to detailBasic knowledge of medical terminologyUnderstanding of HIPAA regulations and patient privacy practicesFamiliarity with medical office proceduresAbility to remain calm and professional in fast-paced environmentsStrong organizational skills and ability to prioritize tasks effectivelyFlexibility to adapt to changing technologies and procedures Competitive pay and growth opportunities Supportive and collaborative team environment On-the-job training and development Health benefits (for eligible employees) Meaningful work helping people improve their quality of life