About this role
As a Patient Care Coordinator, you play a vital role in creating an exceptional patient experience from the moment someone contacts our office through the completion of their treatment plan.
Verify patient insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limitations prior to treatment.Obtain and track prior authorizations, referrals, and precertification’s to ensure timely patient care.Communicate with insurance companies regarding authorization status, medical necessity requirements, and benefit questions.Notify patients of insurance benefits, estimated financial responsibility, and any authorization requirements.Monitor authorization expiration dates and approved visit counts to prevent interruptions in patient care.Work closely with therapists and billing staff to ensure accurate documentation supports authorization and reimbursement requirementsMaintain thorough documentation of insurance communications and authorization activity within the electronic medical record. One year of medical front office experience is preferredProficiency with Microsoft Office, including Word, Excel, and OutlookOutstanding verbal and written communication skillsExcellent organizational and time management abilitiesDependable, self-motivated, and adaptable to changing prioritiesPositive attitude with a strong commitment to teamwork and patient-centered care If you're looking for a career where your work truly makes a difference in people's lives every day, we'd love to hear from you. Join Physical Therapy Solutions and become part of a team dedicated to helping our patients move better, feel better, and live better.