About this role
Regional Sales Operations reports to the Sales Operations Manager. The role of the Regional Sales Operations analyst forms part of the Global Sales Operations team and focuses on supporting sales through the Opportunity Management lifecycle of a deal and proactively monitoring and highlighting opportunity hygiene issues (for example, sales stage, quote expiry, close date, forecast category, start date).
You will be responsible for:
Being a super user for sales tools. Answer ‘how do I…?’ questions for CRM opportunities, accounts and data that will allow sales to progress quickly and efficiently. This will contribute to a decrease in IT ticketsBe an onboarding Buddy for new Sales joining the team, contributing to decreasing ramp-up timeIdentify best practices and sales process improvements, share and document them so the Sales community has easy access to the latest resourcesIdentify and remove sales process blockers to streamline processes and enable Sales to spend more time in front of the customerMonitoring and highlighting Dynamics opportunity hygiene so when a deal is signed, it can be immediately moved to Closed Won and then Booked by FinanceIdentifying issues with data quality and managing the ongoing processes to ensure CRM data cleanliness: accounts, contacts, hierarchy to give sales and all other stakeholders an accurate image of the data quality in CRMMonitoring and highlighting pipeline health in collaboration with Business Operations by tracking the relevant KPIs and feeding back conclusions to Sales and Sales management to ease their decision-making processPreparing and ensuring quality and timely win celebration emails are sent, so the entire organization is aware of the great wins and each deal’s insightsIdentify sales knowledge gaps in tools and processes and liaise with Sales Enablement for them to organise appropriate trainingExecuting the internal cancellation processProviding backup across the regional sales ops team across regions if other colleagues are out of officeMaintaining the Opportunity Management process library and playbook so Sales can always have access to the latest process descriptions, “How to” documents and checklistsBeing a Subject Matter Expert for 1-2 key projects/topics to be defined. The topics already have owners, you are going to work together with the owners, help them and make sure the input from the business is considered and to make these topics “land” afterwards. For the Sales Operations team you are the go-to person regarding this topicBy doing the above, you will increase tool and process knowledge and accelerate and enable growth.
Knowledge, Skills and Experience:
You have 1-2 years’ professional experience in a sales support roleYou have Experience with CRM toolsYou are a self-starter and you have the ability to work independently within a team environmentYou can manage, collaborate and critically prioritize, ensuring the utmost efficiency between teamsStrong communication and interpersonal skillsStrong analytical skillsYou have written and oral fluency in the English languageYou have excellent work ethic and reliability Who we are?
We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.
We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.
We are reimagining how work makes people feel.
What we offer?
a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impactbalance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefitsgrowth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best worktalented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industrya commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programmea safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.Our commitment to equity
Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:
Our focus to DEI remains central to who we areInclusive hiring at Unit4: Building equal opportunities for allThis role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!