About this role
Are you a motivated leader who’s passionate about developing people, delivering outstanding customer service, and driving operational excellence? If you thrive in a fast-paced, problem-solving environment—Truck Centers, Inc. wants to meet you!
Why Join Truck Centers, Inc.?
As a family-owned dealership that's dedicated to Driving America Forward through our extraordinary people, we’ve built a reputation for being industry leaders in both service and culture. As our next Service Manager in South Bend, IN, you’ll lead a dedicated team of technicians and office staff, ensuring every customer receives top-tier service throughout the repair process.
We are offering relocation assistance for this position if needed!
What You'll Do:
Lead Daily Operations
Manage day-to-day operations of the service department to keep things running efficiently.Oversee department payroll and ensure accuracy in timekeeping.Ensure compliance with company policies and OEM standards.Monitor the condition of shop tools, equipment, and vehicles.Coach, Mentor & Develop the Team
Support, train, and guide technicians and office personnel in their roles.Host bi-weekly team huddles to align on updates, expectations, and improvements.Lead onboarding, training, and development plans for new and current team members.Handle performance reviews, attendance management, and team accountability.Drive Customer Satisfaction
Ensure timely and professional communication with every customer.Resolve service concerns promptly and professionally.Collaborate with Parts and Sales to provide a seamless customer experience.Oversee warranty and policy claim processes and serve as a liaison with factory reps.Build relationships with current and prospective customers through regular visits.Optimize Processes & Efficiency
Evaluate and improve workflow and repair cycle times.Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance.Conduct market research to stay competitive in labor rates, compensation, and services.Ensure safety standards and compliance procedures are always met.Contribute to Business Growth
Set and achieve monthly service goals.Support Elite Support initiatives and participate in the Change Management Team (CMT).Stay current on OEM updates, industry trends, and training opportunities.Look for ways to grow our service offerings and customer base. What We're Looking For:
5+ years of experience leading large groups or departments, transportation or dealership experience preferredProven coaching and leadership of large, diverse teams to foster collaboration, personal and professional developmentStrong knowledge of truck systems, parts, and dealership operationsProven ability to lead, develop, and motivate a team Exceptional organizational, communication, and problem-solving skillsExperience managing budgets, analyzing data, and driving efficiencyProficiency with computers, tablets, and MS OfficeValid driver's license with ability to meet insurance requirementsMust be willing to participate in a pre-employment background check and drug screenPreferred Qualifications:
Freightliner dealership experienceCIC Level I or II trainingKaizen and/or Six Sigma Green Belt certificationWhat We Offer:
Pay Range: $90,000 - $120,000 per year with incentive eligibility
401(k) with company matchHealth insurance with 3 plan options to choose from, Vision Insurance, and Dental InsurancePaid time off including paid volunteer timeDisability insuranceFSA and HSA optionsCompany paid Life and AD&D insuranceMaternity leaveEmployee assistance programWellness programCompany paid uniforms Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.