About this role
What You’ll Be Doing
Become an expert and provide an outstanding experience to our customersAssess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone (and occasionally live chat). Use a variety of modern communication channels to offer the best possible serviceAdministratively process the customer experience cases via different computer applications What we would like to see on your CV
Fluent language skills in EnglishExceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat.Must demonstrate strong communication and interpersonal skills.Requires basic software knowledgeMust be able to efficiently manage multiple projects and tasks at the same time.Secondary school is requiresCompetencies Valued
Displays passion for and responsibility to the customer.Displays innovation in everything you do.A strong drive to complete tasks.Displays personal and corporate integrity. What’s In It For You
Work experience in international company and multilingual teamExcellent atmosphere, friendly and diverse environment, teamworkWe believe the health and happiness of our people is central to our success as a business – to achieve this we offer free fruit days and office massage.Internal training and career opportunitiesWide range of financial and in-kind benefitsFlexible work environment and working scheduleCasual dress code