About this role
Your Mission
As Business Application Manager - CRM & ERP Sales Systems, you act as the key link between Sales and IT, ensuring that our CRM and ERP landscape supports efficient, reliable, and scalable Sales processes worldwide.
You will own and continuously improve our Sales systems environment, with a focus on Microsoft Dynamics 365 CRM, IFS Cloud ERP, and the end-to-end Lead-to-Order process.
In this role, you will play a key part in shaping and standardizing TOMRA's global Sales systems landscape while driving the digitalization of business-critical processes.
Your Responsibilities
Own and optimize Sales processes across Dynamics 365 and IFS CloudOwn, support, and continuously improve Sales-related business applicationsAnalyze incidents, identify root causes, and coordinate sustainable solutionsTranslate business requirements into functional system solutionsDrive process improvements, system enhancements, and digitalization initiativesCollaborate with international stakeholders across Sales, Finance, Operations, IT, and external partnersFacilitate workshops, user training, and documentation to ensure successful adoption of new processes and solutions What You Bring
Degree in Business Informatics, Business Administration, Information Systems, or a comparable qualificationExperience in Business Application Management, ERP/CRM Consulting, Business Systems Analysis, Sales Operations, or a related fieldStrong understanding of Sales processes, including Lead-to-Order, Quotation, Pricing, and Order ManagementExperience working with ERP and CRM systemsExperience with Microsoft Dynamics 365 and/or IFS Cloud is highly desirableStrong analytical and problem-solving skillsExcellent communication and stakeholder management skillsAbility to bridge business and technical stakeholdersBusiness fluent English Why TOMRA?
Purpose-driven business with a positive environmental impactInternational and collaborative work environmentFlat hierarchies and open communicationHigh degree of ownership and autonomyOpportunity to shape global Sales processes and systemsHybrid working modelFlexible working hours30 days annual leaveCompany pension schemeShare purchase programBike leasing and fitness subsidyReady to make an impact?
We look forward to receiving your application in English, including the following documents:
CV / ResumeRelevant certificates, qualifications, and employment references
*TOMRA does not discriminate on the basis of gender, race, ethnicity, religion, color, sexual orientation, gender identity, disability, age, or any other status protected by applicable law. We are committed to creating a diverse and inclusive workplace and are proud to be an equal opportunity employer.
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