About this role
Provide individual support to customers across all products that we sell.Responsible for accurately creating and supporting customers and the team in a timely manner in CargoWise to ensure accurate information flows through all the processes.Communicate and follow up effectively with Sales, and the other teams as required.Build and maintain effective customer relationshipsIdentify potential improvement opportunities that arise. Where required, prepare reports that demonstrate the potential costs, risks and benefits of these opportunities.Act as a role model championing Way of WorkChallenges status quo and recommends alternative solutionsPerform other duties as assigned Education
Diploma in Business Customs or equivalent
Experience
Experience in shipping ERP required (CargoWise is advantageous)Minimum of 2 years’ experience within similar role in shippingMaintain customer relationships and customer services qualities
Skills
Demonstrated analytical and quantitative skillsIntermediate user of MS with expertise in PowerPointAdvanced organizational skills and the ability to multitask prioritiesSelf-motivated and driven, with ability to work with minimal direction in a fast-paced environmentExcellent communication and interpersonal skillsResults driven and customer orientatedStrong attention to detail and accuracyAdaptable and pro-active team player Competitive benefits package (salary plus bonus).Opportunity for development and internal mobility.Wonderful Giving - allowing you to donate company money to a cause of your choice.Project Wonderful - Staff spend a day in the community helping with various projects.Company focused on wellness and healthEEO is the law - click here for more information