About this role
People Leadership
Assist with managing team performance through daily coaching, feedback, and developmentContribute to the creation and implementation of IDPs (Individual Development Plans)Support performance appraisals and participate in formal disciplinary conversations as requiredLead and coordinate daily workflow, team allocation, and movement within departmentAssist in onboarding and upskilling of team members, including task-specific and systems trainingBuild team culture that supports collaboration, accountability, and continuous improvementStock Integrity & Systems
Ensure efficient execution of daily tasks and workload planning within designated area Set and monitor daily work schedules and staffing to meet operational targetsLiaise with other departments to ensure accurate stock movement and coordinationMaintain high levels of stock accuracy and support root cause analysis of issuesCustomer Mindset & Collaboration
Deliver high standards of service by ensuring stock is available on time and in fullCollaborate with internal stakeholders and external suppliers to support timely outcomesActively role model a customer-centric mindset across all activitiesContinuous Improvement
Identify and implement initiatives to reduce operating costs and increase productivityMonitor team KPIs and support accurate and timely reporting of performance metricsDrive adoption of new processes and systems to support improved efficiencySafety & Compliance
Actively promote and maintain a safe working environmentSupport the implementation of TWG Health & Safety and Loss Prevention policiesWork with third-party labour to ensure alignment to site safety standardsIdentify and address safety hazards or non-compliance promptly Role specific:
Experience in logistics or warehouse operationsProven ability to lead, coach, and motivate a teamBasic knowledge of coaching, performance feedback, and development conversationsStrong time management, prioritisation, and planning skillsStrong verbal and written communicationDemonstrated ability to delegate effectively in a dynamic environmentExperience working with third-party labourExperience with operational reporting or performance dashboardsExposure to systems and process improvement initiatives We offer a dynamic and supportive team environment working with like-minded people within a business that cares about and recognises individuals.