About this role
Reporting into our Merchandise Systems & Governance Manager you'll play a critical role in ensuring the information that powers our merchandise function is accurate, reliable and fit for purpose to ultimately support better decision-making across the business.
What you'll be doing:
Data & Governance - Maintain accurate merchandise master data across key systems and drive data quality, consistency and governance standards. Systems Support - Provide guidance and troubleshooting for merchandise systems and support users/teams optimising system capabilities. System Administration - Manage system updates, hierarchy maintenance and user access and support testing, upgrades and system enhancements. Quality & Compliance - Monitor data quality and system compliance, investigate recurring issues and implement sustainable solutions. Stakeholder Management - Collaborate across Merchandise, Planning and Technology teams to resolve issues and improve processes Operational Support - Provide subject matter expertise and support for merchandise operational issues, ensuring timely resolution and minimising business disruption. Process Governance - Maintain and improve merchandise processes, controls and standards to support consistent ways of working and effective governance. Change & Enhancement Support - Support the implementation of system enhancements, process changes and new functionality, ensuring solutions meet business requirements and are operationally effective Continuous Improvement - Identify opportunities to simplify processes and improve systems.
Relevant qualification in Business, Commerce, Information Systems or a related field, or equivalent practical experience Experience working with master data, business systems or system administration in commercial environment (retail would be a bonus!) Strong understanding of data governance, data quality and system processes. Strong analytical and problem-solving skills, with the ability to identify root causes and drive solutions Advanced Excel skills and confidence working across multiple systems Experience supporting business process improvement, system enhancements, testing and change implementation. Knowledge of merchandise, planning, supply chain or retail business processes would be advantageous Able to translate technical concepts into clear, practical guidance for stakeholders Exceptional attention to detail, accuracy and process discipline Highly organised, with the ability to manage competing priorities in a fast-paced environment Strong relationship-building and communication skills, with a collaborative work approach Proactive and curious mindset, with a focus on continuous improvement and challenging existing ways of working. Experience working with cross-functional stakeholders to influence outcomes, resolve issues and drive process improvements When you join us, we offer a range of benefits that work for you, your lifestyle, and your career, which include:
Discounts across our brands Birthday leave and charity day off 26 weeks paid parental leave Free parking, EV charging at our Northshore support office We value collaboration, connection & flexibility – with 1 day (Friday) WFH Onsite gym and café at our Northcote support office (great views of the Waitemata and a decent lunch menu!) A range of wellbeing support and development opportunities This is Warehouse Country. A place where people matter, communities come first, and careers are built to last. Keen to come join us on this journey? Apply now, and we look forward to talking!